• Report: #1073885
Complaint Review:

Ross-Tech, LLC

  • Submitted: Wed, August 07, 2013
  • Updated: Wed, August 07, 2013

  • Reported By: Upset Customer — Upset Texas
Ross-Tech, LLC
881 Sumneytown Pk Lansdale, Pennsylvania USA

Ross-Tech, LLC Would not Download, File would not open Lansdale Pennsylvania

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I ordered Ross-Tech's VCDS software and cable for $349 in order to read and reset fault codes on my VW GTI.  I followed their download instructions verbatim.  Unfortunately the download just stopped after 40% complete.  I tried again.  Once again the download stopped before completion.  I tried ten more times before the software completely downloaded.

I opened the file then read and cleared the fault codes.  I thought ok no problem.

The next day I tried to open the software again and it just did nothing.  I tried again and again nothing.  I tried again and again and still nothing.  I called the company and they first said I had an old software version even though I downloaded it the day before.  Next they said I must have an old pc even though it was only a week old.

I made what I thought was a simple request for them to send me a disc with the latest software version.  They said only if I sent them another $350 and upgrade to the pro version.  I couldn't believe it and I got angry.  At this point they refused to assist me anymore and their tech support supervisor Andy hung up on me.

This report was posted on Ripoff Report on 08/07/2013 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ross-tech-llc/lansdale-pennsylvania-19446/ross-tech-llc-would-not-download-file-would-not-open-lansdale-pennsylvania-1073885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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