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Report: #702631

Complaint Review: Route 22 Nissan - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: hotsoup — Brooklyn New York USA
  • Author Not Confirmed What's this?
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  • Route 22 Nissan 399 Rt. 22 west Internet United States of America

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1/22/11 my wife purchased a 2010 Nissan Sentra pre owned with 5530 miles from Route 22 Nissan Hillsaide NJ. Its finance price was $12,200 and the cash price was about $3000 more. The dealership pushed for us to finance the car with a lower price which we did. When we close the deal with the finance manager(Nuno Ferreira) he said that my wife’s credit was excellent and he could give an extended warranty if she signed for the loan of 1.9% for 60 months. We did agree but did not ask or authorize any other addition to the car. My wife asked Nuno for a breakdown of the bill and he said it would be mailed to us by Nissan financial corp.

Almost 1 month later we received a bill with a total payoff of $18,790.36. We were in shock because we expected it to be around $14,000 since we put down $1000 up front. We had a meeting on 2/24/11 with the salesman(Ronald Villatoro) and finance manager(Nuno Ferreira). At the dealership we asked to see a breakdown of the bill, which of course they tried to act surprised that we didn’t have a copy. After reviewing the copy we realize they charged us for $700 for GAP insurance, $2000 for extended warranty that we thought were included and VIN etching for $2647, and we never knew we purchased them.

During the meeting with Nuno, he agreed to remove the gap insurance and the extended warranty, but could not do anything with the etching because it was already on the car. We went back there on 2/28/11 to meet with Mark Frank the manager to see if there was anything he could do. I was told Howard Newman would call us the next day 3/1/11 because he is the only one that could make the decision. Until this day Howard Newman never called us and when we called the dealership Mark Frank said the dealership decided to not to refund.

Upon further investigation we also think the odometer may have been tampered with because the disclosure shows 5530 and a Car Fax shows 11,659 from previous owner. We also heard that the window etching could have been done when the car was purchased by the previous owner.

Currently, we opened the case with Nissan Consumer Affairs and BBB. 
we also found a listing on the web of a law office that has dealt with similar claims from others regarding this same dealership.   The link is www.newjerseylemonlawlawyerblog.com/2007.  

This report was posted on Ripoff Report on 03/04/2011 11:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/route-22-nissan/internet/route-22-nissan-roland-villatoro-nuno-ferreira-mark-frank-howard-newman-scammers-int-702631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#4 Author of original report

Agree

AUTHOR: hotsoup - (USA)

POSTED: Saturday, March 05, 2011

We will try to do that. thanx for the very interesting comment!

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#3 Consumer Comment

CONTACT ALL OF YOUR LOCAL NEWS STATIONS IMMEDIATELY.....

AUTHOR: Karl - (USA)

POSTED: Saturday, March 05, 2011

and get your story to all of the Investigative Reporters. Someone may do a story on T.V. about your situation so others in your area are alerted about how this dealership operates.

You can 'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch the undercover camera catch a car dealership that took advantage of a young woman named Tori.

The BBB and Nissan Consumer Affairs will most likely protect the Nissan dealership instead of helping you. You can also 'Google' this- BETTER BUSINESS BUREAU 20/20 INVESTIGATION, and watch the video on the web. It appears that the BBB is just another scam that's really protecting the companies who pay their membership fees to the BBB, right?

***Getting your story exposed on local T.V. is your best bet, and it will spread throughout your city and other innocent consumers will be able to see that they should stay away from this dealership. The window etching at other dealerships is sold for around $150. If they charged you $2,647, you really got Ripped-Off big time! That alone should get an Investigative Reporter interested in doing your story on T.V. If they did this to you, they probably did it to many other honest and unsuspecting consumers like yourself, wouldn't you agree?

Good luck to you!

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#2 Author of original report

What about rolled back odometer

AUTHOR: hotsoup - (USA)

POSTED: Friday, March 04, 2011

Thanx for the feedback. Ok. My wife signed all the documents without reading the details. At that point we had spent about 4 hours at the dealer with our cranky 1 year old so we just couldn't wait to close the deal and trusted what they explained before signing which was the biggest mistake unfortunaly... ....But how about the mileage of odometer which is different from the number in Car Fax? Is there anything we can do about that?

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#1 Consumer Comment

Contract.

AUTHOR: Flynrider - (USA)

POSTED: Friday, March 04, 2011

". My wife asked Nuno for a breakdown of the bill and he said it would be mailed to us by Nissan financial corp."

   The breakdown is on the sales contract that was signed.   Did your wife read the contract before signing?   Without a signed contract listing all of those extras, the dealer could not have pulled this off.   When buying a car, you should not only read and understand everything that is in the contract, but you should also not leave without your own copy.   It is a binding agreement, so it's only common sense that you have a copy of what you agreed to pay.

  The contract should list the price of the car and all other charges (like gap insurance and warranties) that are being paid for.  There should be a total at the bottom.  If you didn't sign one of these, you may have a case.    On the other hand, if you fell for the common tactic of signing a blank or incomplete contract (which they filled in later), you are probably screwed.

 

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