route 66 extended warranty refusing to honor agreement mountain home Arkansas

 Took my covered vehicle because of extensive smoking and oil consprution, was told to submit all records of oil changes, because I change my own oil to save save money, they said I had to go back to where I bought the oil and get reciepts, I buy oil when its on sale, Wal-Mart, K-Mart, Auto Zone ect..there is no way I could get all these reciepts...no where in the contract does it say you can't do your own oil changes. And who keeps reciepts for 6 quarts of oil..is it going to be defective? You use it, clean up and go on..this is their little loop hole to deney living up to their agreement...I am furious at the arrogence of the rep I spoke to. he said get the reciepts or we don't pay I paid $1808.00 for this warranty, and the first time I go to use it they refuse a covered item. and by the way valve seals are a covered item.