Complaint Review: Rover.com - Internet
- Rover.com Internet USA
- Phone:
- Web: www.rover.com
- Category: Animal Services
Lynne Weisman Pet Sitter Independent Pet Sitter via Rover.com and Dogvacay.com Austin, Texas
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Lynne Weisman aka. Lynne W is an independent pet sitter based in Austin, TX. We made last-minute reservations with Lynne via rover.com. Prior to making the reservation we had exchanged just a few short messages. We were asked to submit payment in full to confirm the reservation. Lynne ignored us for a full 8 hours after we submitted the payment, which resulted in our decision to cancel our booking. We simply did not have a good feeling about leaving our dogs with this woman.
Since there is no clause about last-minute reservations or same-day cancellations in Lynne's cancellation policy, I asked Lynne for clarification. This is when her personality reared it's ugly head. She replied with, "Not sure I understand your question. The timing of the reservation doesn't really impact a cancelation." Lynne flat out refused to give us a full-refund.
I then called rover.com's customer service to remedy the situation. The associate apologized and said that their sitters are usually more understanding. Apparently Lynne's behavior is not the norm. Outside of sending a few text messages, she did absolutely no work, yet has taken over $150 of my hard earned money.
Please do not use this pet sitter.
This report was posted on Ripoff Report on 08/14/2016 11:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rovercom/internet/lynne-weisman-pet-sitter-independent-pet-sitter-via-rovercom-and-dogvacaycom-austin-n-1322493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.