Roxio Roxio sells products that don't work, and then demand money to help you Internet

I ordered DVD player software from Roxio, paid them the money (credit card via the Internet), downloaded the software, installed it, and it didn't work. I assumed it was something small, but when I tried to call Roxio for support (they don't offer a website for support) they demanded money to even talk to me, with a minimum of $20+ charged against my credit card with no guarantee they could solve my problem.

Player problem: DVD worked fine in other machines, but on the one where I installed ROXIO, the sound was all choppy and could not be understood (even though picture quality seemed to be fine). By the way, before I installed the ROXIO software I could play CD's just fine on the machine, but after installing the ROXIO software my CD's would not play.

Obviously ROXIO has software design problems (other people have figure out Windows XP - I wonder why ROXIO could not?). but what is troubling is that they refuse to provide any type of support just to get the user up and running (I guess they think their software is so good that it doesn't need support).

Darrel v
Coppell, Texas
U.S.A.