Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #919423

Complaint Review: Roxio - Ottawa Internet

  • Submitted:
  • Updated:
  • Reported By: Michael — Agoura Hills California U.S.A.
  • Author Confirmed What's this?
  • Why?
  • Roxio 1600 Carling Avenue Internet United States of America

Roxio Corel acquired Roxio in 2012 Abysmal software support, software malfunctions, software won't install Ottawa, Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Making a very long story short, Corel's support of Roxio products is abysmal, and I'd suggest looking elsewhere for media products. Once you purchase something from Roxio (now Corel), your product will experience problems without support. Meaning you wasted your money.

I'd bought Roxio Creator Pro 2011 in December 2010. Eventually the software worked with intervention from Roxio tech support by phone, on Windows XP Pro. For around 16 months the product was installed and I used successfully it every once in a while.

However, when my old HP Pavilion Media Center PC finally broke permanently, Roxio Creator Pro 2011 wouldn't install on a different, HP Pavilion PC running Windows 7 Home Premium. Roxio literally lost the first two support cases I file about this. On the third support case, after around 35 emails back and forth from Corel support, exactly none of their *guesses* on the solution to the problem worked. It was clear they were guessing because they'd try different things with bravado and each would fail.

Windows 7 Home Premium was available at the time of purchase of Roxio Creator Pro 2011, and Corel tried to insist that I should downgrade DirectX and other software on my new PC to accommodate their old software. When I declined to downgrade the software, I began requesting that they simply provide the 2012 version of their product and make good on their promise of a working product. To this request Corel *never* responded, and ignored each email they received about it. Eventually the alleged lead tech simply allowed the case to be automatically archived, never responding to reasonable requests from an experienced LAN manager (me) to solve the products installation problems.

So, I'll never buy another disposable software product from Roxio again. You should consider avoiding them and going to software companies who know what they're doing. Roxio and Corel aren't among them.

This report was posted on Ripoff Report on 07/29/2012 10:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/roxio/internet/roxio-corel-acquired-roxio-in-2012-abysmal-software-support-software-malfunctions-softwa-919423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now