Report: #1022974

Complaint Review: Royal Air Brunei

  • Submitted: Sun, March 03, 2013
  • Updated: Tue, March 05, 2013
  • Reported By: ian22 — laval Quebec Canada
  • Royal Air Brunei
    bangkok airport
    United States of America

Royal Air Brunei Royal Air Brunei emplyee making loose flight laughing at costomers Bangkok, Internet

*Author of original report: RAB booking me to next flight 3 weeks later!!! Employee hanging up on me 5 time...

Show customers why they should trust your business over your competitors...

This complaint is the result of the aggressive attitude of a supervisor Mr. Supokorn P working for Royal Air Brunei at bangkok airport. He has managed to misguide me and make me loose my flight, and overall, has been very disrespectful and unapologetic to the event and my situation, which HE had created by misguiding me.

Event: I have been attended this morning by a very arrogant and aggressive supervisor at Bangkok Airport, M Supakorn P. who supervised the check in staff, was having fun at me while I was having the hardest time of the world to get on the flight, which I eventually LOST because of him! And I hold him responsible for having lost my seat on the plane, having to pay an astronomic amount of money for this unfortunate situation. He has given me false information that resulted in having to go TWICE to reprint my return flight to be able to board the plane. I was told that I needed a return ticket out of the philippines to be able to board the plane. Even though I was not told this information before, this is fine and understandable. However, this supervisor With a very foolish and arrogant attitude told me to go to an internet cafe , book a flight and print the itinerary, which I did. When I came back, they gave me my boarding pass and as I was going to leave, he came back and said I could not board the plane because NOW I needed a confirmation number which was not on the ticket, which he had NOT tell me before. He said to go print it out and I would be able to go. This little piece of information changed EVERYTHING and made me go back to the internet cafe (3$ for 20 minutes) print the confirmation number and came back 10 minutes later, him the the general supervisor Mrs. Waroporn, which was also having a lot of fun and unprofessional behaviour with my situation, told me the flight was cleared and I could not go anymore. I was NOT helped to get out of this situation and was handed a little piece of paper to call Royal Air Brunei to see what I could do.

The behaviour of Mr Supakorn P and Mrs. Waroporn was absolutely unprofessional and over the 100+ flights I have taken in my life, never have I been treated this way. Airlines should do their possible to hep customers and this has never been done, in exchanged I was rewarded laughter at me by Mr. Supakorn, and unprofessionalism! Royal air Brunei should be ashamed to hiring such employees, I do not know their internal policies but as a CEO myself I know that this should IN ANY CASE be accepted by any company. Now because of this misunderstanding, I have missed my flight, I have missed a very important meeting and have had to pay over 700$ in Extra fees (hotel lost/cancellation in manila, new hotel in bangkok, transport, communication fees). I hold this M. Supakorn responsible for this as it was HIS mistake not to tell me to print this confirmation number at the first place.

After loosing the flight, I told the supervisor I would report this and complain, and he would not cooperate. The check-in staff acknowledge what had happend, the General supervisor too, and even hiself, but he refused to sign my declaration saying he would not sign unless I give him the ticket I had printed... I do not know why he actually wanted this ticket to sign my declaration... I did NOT have this ticket, he had kept it with him... This was a trap. How can he play with clients like that.

Absolutly NO apologize has been given to me, this man was happy that I had missed the flight, in fact he had done everything he could for me to miss it! He misguided me and knew it, and still, didn't apologize when I was left alone.. Only to have a smile and laugh at me! I decided to ask him why he was laughing at me, he said he was not laughing, that it was his normal behaviour UNACCEPTABLE!

I still managed the general supervisor to sign the report and will use this against this M Supokorn.

I will report this situation again and again and publish it so I can be heard in this case, so the airlines actually takes into accont that no client should be treated in a disrespectful way

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#1 Author of original report

RAB booking me to next flight 3 weeks later!!! Employee hanging up on me 5 time...

AUTHOR: ian22 - (Canada)

Following up to this incident, I had ben told I would have to call the call center to get on the next flight. Upon waiting for it to open, I called and they told me there was no seat available on any plane in my category (economy) for the next 3 weeks! There were plenty of seat available in higher classes, even in business but they would not upgrade me.. Even though they admited it was their falte, they would not upgrade my seat and repair their mistake... They said I would need to go standby all the way to Brunei and show up every flight untill I can go on a flight, which could also occur extra charges! This in unbeleivable... they acknowledge it was their falte, however they dont want to upgrade me to repair their mistake.. Letting me having to wait 3 weeks for a seat... With NO compensation.

Adding to the curse, As I told them I was in the process of complaining about this whole situation, the lady at the contact desk of Royal Air Brunei in Bangkok would not provide me her name and would hang up the phone! I would call back, and she refused each time, hanging up the phone a total of 6 times! Unacceptable. I later learn from the check in desk that her name was SUCHADA, and called to make sure it was her.. In fact, it was... At first another staff answered and said she "was at the toilet"... (very professional)... I called again later, I confirmed it was her, She even hung up again...

I showed up to the check in at the airport on march 5th, to see i I could get on stand by, and again, this time I was told I could go to Brunei on this flight, but I would not have a seat in Brunei to Manila and I had to pay for all expenses and accomodation for all the days I had to wait on standby in Brunei, that it could take up to 3 weeks... This is ridiculous, I was not going to board this place. I Told them I would ask for refund, and would continue with the complaint over all they have put me through! I have overall lost over 700$ in expenses in this case!

They said I will get refund for this, even though I have to go do it myself through travelcity... But anyway, I want justice over this, they have had the most unprofessional attitude and this can not go without notice! Other travellers will face they unprofessionalism and will go through hell because of them, so will make sure who has been responsible for this get what they deserve, I dont think royal air Brunei wants their reputation ruined by the attitude of their staff at Bangkok Airport.
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