Complaint Review: royal air - cypress Texas
- royal air 12718 woodworth drive cypress, Texas USA
- Phone: 281-650-5454
- Web: george@royalairhouston.com
- Category: Consumer Services
royal air installed new ac unit.has violated city, state and federal code and regulations.unit was not properly installed with what i was told i purchased. cypress Texas
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I was told i needed a new ac system(in the middle of winter} and the electrical wire to the air handlder was also bad. I thought i purchased a complete trane unit.On the day of installation(1/9/2015) there was a problem with the unit and it was corrected. family members complained of a funny smell when the heat was on. the company came out to check, but nothing was found. i had a parts warranity with trane and labor warranity with the ac installer Royal Air.Since the installation of this unit family members and my self were constantly sick with respiratory problems. I myself asthma. On 1/6/2017 my heat went out. i was already very sick with respiratory problems.I called Royal Air and they could not come out for serveral days. It as extremely cold in my house and being sick. I called another ac company. The ac man came and diagnosed the problem. It was at this time I got a big surprise. There were multiple issue with the ac unit installation. The most important thing the uv light for the air cleaner(for allergy) was not even connected. I did not have a complete trane system. The installer basically just put other parts together.The air handler and air cleaner were not trane. I feel the installer took advantage of me because i needed the heat and a female senior citizen. i had to do financing for the unit and still paying for a product I didn`t purchase and improperly installed. I believe the installed has violation city, state and federal codes and regulations.I know a city permit was not done and is required by my city. I am filing reports and complaints with the city, state texas dept of licensing and regulation and possiable epa violation concerning the new rule with matching components. There is so much more to tell......This company website states it is BBB accredited, but the BBB states other wise. There are large amounts of complaints about this company.I feel this company has cheated and scammed too many good people and need to be investigated and accountable for there actions.
This report was posted on Ripoff Report on 02/04/2017 06:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/royal-air/cypress-texas-77429/royal-air-installed-new-ac-unithas-violated-city-state-and-federal-code-and-regulatio-1354099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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