ED Magedson – Founder
Royal Caribbean Cruise LinesInternet United States of America
Cruise line tickets bought, Royal Caribbean, 11/17/10
2 weeks before the cruise it was discovered that my girlfriend's passport had expired, she was born in Brazil but has been a United States citizen for 20 yrs. (Naturalized)
To see if we could still make the cruise we immediately called RC reservationist, who simply asked if she was a "U.S. citizen" of which we said "yes she was". 6 were called over the next 3 days. They all asked the same thing "U.S. citizen" nothing asked about Natural or Naturalized citizenship.
They said all she needed was a Driver's Lisence and a Birth certificate and if her divorced name was on the drivers lisence, she would need a marriage lisence and or a divorce decree to show that name. I got the reservationist first and last name and was going to write a letter of acommodation for her, that's why she gave me her last name.
A.P.S.I. form was filled out, for quick boarding, and had all the above info on it, and was faxed and recieved "confirmed" on 12/02/2010.
We fly to Miami, on 12/12/2010, rent a vehicle, drive to Ft. Lauderdale cruise terminal and are denied boarding because of improper documentation,which was "no passport".
The RC personnel, at the dock, would not believe our story of the reservationist info of documentation needed for the cruise and thought we had just showed up and discovered her passport expired at the dock, which was not the case.
Would not refund our $2990, for their mistake, and our baggage was not retrieved and sailed and was not returned to our homes for 3 weeks and 2 days and we had to pay for their return. My camera was missing from my bag. I know this, because I had just put knew batteries in it on the dock before they were loaded on the ship.
Out of 2 days work vacation, flight money, rent car money, cab fare money and meal money.
2 days later while talking to their Guest Relations personnel, they must have listen to some recordings, because they said we were both 50/50 wrong. I said, no, you were 100% wrong.
RC says they cannot find the reservationist that name that I wrote down or the recordings of any conversations.
This report was posted on Ripoff Report on 03/24/2011 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/royal-caribbean-cruise-lines/internet/royal-caribbean-cruise-lines-discriminatory-boarding-denial-internet-709736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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