Royal Caribbean ripoff for junior suite - There was mold all in the shower and tub. No one in guest relations could resolve the problem, they could only say, "We have no more rooms". Cleaning the tub would have been nice. Ripoff Miami Florida

This was only our 4th cruise and the first with Royal Caribbean. I appreciate your suggestions to find the steward did he did not show himself all week. Our bed was only turned down the last night and I think housekeeping was on strike too! No one was falling over themselves to assist us in any way. We were only told this was the only room they had available. Did I say it was a junior suite? Some suite.

Several other people have told me they have had no problems with RC but none have been on Soverign of the Seas. I think this is their oldest ship. Regardless, we could not take a bath/shower for the entire trip in our room and had to impose on our friends. We were on a "group" tour and had several friends/coworkers on board, all of which will never cruise with RC again.

I'm just not understanding the response or lack of response during the cruise and now after the fact. We were ignored during our cruise and I feel we are being ignored now. I asked for the Captain of the ship several times, don't laugh I just had no idea that there was a hotel manager on board.

I have tried to get the phone number of the president of RC to no avail. One customer service lady told me she was the top of the line. When I asked her who signed her paychecks, she refused to tell me. I can't get past customer service. If I were running this company, I would want to know the conditions and service on board all the ships. This was a nightmare vacation and someone in authority should be aware of how quest are being treated.

I am a frequent cruiser and the majority of my journeys are with Royal Caribbean. In total, I have cruised with RCI 29 times, and in total, I've cruised 35 times. I only say this to point out my history with the cruise line. I am not saying that this did not happen the way Susan explained it. Obviously, I was not there. But I have yet to experience this sort of neglect on one of RCI's ships.

On the rare occasions I had housekeeping issues, or any other issues, the staff were tripping over themselves to help me and the matters were resolved within an hour or so. I have never asked for some sort of assistance and not recieved immediate help.

One thing I can't imagine is not seeing the room attendant until the last day. Every single cruise I've been on, I've run into them in the hallways at least twice a day.

Another curiosity is the point Susan made about showering elsewhere. Where did they shower if not in their room? Perhaps they had friends or family in another room. Otherwise, I can't think of another place to shower.

Remember, if one person does not give you the service you expect, there is always someone higher to complain to. If the room attendant did not help with mold in the shower, Susan should have gone straight to the ships Hotel Manager.

Cruise lines operate between 10 and 30 ships, each carrying 1000-4000 people a week. With those numbers, someone is bound to have a less than desirable experience. But from my multiple experiences with this cruise line, I assure everyone this neglect of service is extremely rare.