After many harassing phone calls and letters, loaded with all kinds of threats imaginable, culminating with screaming threats by so-called "manager" Robert Connor, RPM finally did it: stepped WAY over the line this morning: when I finally agreed to "settle" my account for $25, Connor demanded that I give the 3 digit on the back of my VISA card so that my account could be "processed." This along with a $5 processing fee!
I told him that any fool knows that one NEVER gives that number out over the phone, because it is an open invitation for identity and credit card theft. He began screaming at me that people gave it up all the time, and that unless I did, I would have to pay the original full amount of $74.43. I told him that I wouldn't give it under any circumstances, and after numerous threats on his part to terminate the call, he agreed to take a check-by-phone.
Telling him that in no way was I accepting my responsibilty for this debt, I paid it and told him that now I had all the information I needed to really nail RPM. I called MCI and within 2 minutes, was told that RPM should never have been calling me, that I had gotten a refund of over $80 when I closed the account, that the rep was escalating this account to a management team for settlement, and that both RPM would be put on notice, and I would get a confirming letter and e-mail.
As a courtesy, I called Mr. Connor back, telling me that I had more information about my account, and that he would soon be getting information from MCI. He interrupted me, screaming that the collection phone calls would continue! I couldn't finish a sentence for his screamiing. Finally he REALLY crossed the line with the following words, "Ya know, F** YOU, I'm terminating this call!"
I assure you that, as a high school librarian for many years, I have really good hearing and am unshockable, but there isn't a word I haven't heard: I know the F-word when I hear it. I told him he's in real trouble now, upon which he put some other person on the phone to tell me that I had heard incorrectly, and that at least 3 other people would testify to the same.
Now, any teacher knows that that's the first thing a high school kid would say when called on such behavior: "I didn't do nuthin'! Ask anybody in the class!" Let me tell you, this company is the lowest of the low, and its license to do business in ANY state should be revoked, because apparently not only is this behavior tolerated, it is apparently encouraged. I'm sure that many people have paid this company just to stop their bizarre phone calls. I will report back on how this account is settled, and if I get any more threatening phone calls, which I plan to record.