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Report: #1078191

Complaint Review: RSH and Associates - Lenexa Kansas

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  • Reported By: Not Applicable — Olathe Kansas
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  • RSH and Associates Lenexa, Kansas USA

RSH and Associates RFH and Associates Debt Collection When No Payment Is Due. Harrassing Calls. CFPB, Attorney General, and BBB Reports Filed Lenexa Kansas

*Author of original report: Update

*Consumer Comment: Running Scared

*Author of original report: Update

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On 03/08/2013, I had lab work done through Olathe Medical Center's Internal Medicine; the doctor was Jessica Gillespie Gephards, and she and the office are approved through Humana's in network program--my insurance provider.

Since they are an in-network provider, the co-pay for this service is $10. They billed Humana Choice PPO for $249, they paid $156.01, and the total approved amount is $166.01; therefore, the difference is my co-pay for $10. According to Mary at Humana, a rep that I spoke with on 08/22/2013 at 2:00pm, they should not be billing me for any additional amounts.

I received a phone call from RSH (RFH?) and Associates on 08/22/2013; the person I spoke to was Bill Shears. They initially left a message on my call notes stating they were attempting to collect a debt in my name, which is not legal for a 3rd party collection agency to divulge on a machine--anyone could retrieve the message. I called Bill Shears back, and he states that I owe the remainder amount that Humana Choice PPO failed to pay--approximately $82.99 which is the difference between the original billed amount and Humana's approved pay outs for their in-network providers. I advised him that my insurance is responsible for the amount, and all I owe is the $10 co-pay; obviously they and Olathe Medical's billing office have made a billing error. I also explained the in-network agreement, and I stated it was atypical to place an account for collection within 5 months of the debt (I used to work as a Credit Manager in underwriting), but also for the original account holder not to notify me in writing stating that I owed an additional amount, and  that it was going to be placed for collection if not paid within x number of days. I told him not to call me again, since I do not owe the bill, and he began to argue with me advising me that I owed the amount; moreover, he stated"why would Olathe Medical send them this as a collection item if I really didn't owe it"?  I finally terminated the phone call. I didn't want to argue with him, and his question seemed highly redundant considering I already told him what Humana was worked out with their in-network providers. You would think that RSH and Associates would immediately place a call to Olathe Medical's billing department rather than to continue to argue with a person who obviously is not going to pay. What a collossal waste of time and resources.

In the meantime, I called Humana Choice PPO back, and they did a three-way call with Olathe Medical's billing department. We spoke to a person named Cassie--a supervisor--and she advised that she could not research the problem today, because their computer system was down. Mary at Humana advised me to Humana back on Monday if the problem still had not been resolved (I would imagine Human would consider this to be insurance fraud and would want to began an investigation if it was not cleared up promptly). In the meantime, I decided to file a Consumer Financial Protection Bureau complaint against RSH and Associates, and an Attorney General and BBB report against both Olathe Medical and RSH and Associates for erroneous billing and harrassment. Since I didn't RSH and Associates physical address, I had to call them back.

Once again, I spoke with Bill Shears. It took me almost five minutes to get their address from him, since he kept arguing with me and talking over me, and I finally had to request to speak to their on-site operations manager before he forked over the complete address. When he transferred me, I spoke to someone who claimed to be the director--Nick Carraway--and he was equally as rude and obnoxious. He kept talking over me, kept arguing with me, and even went as far to tell me that I wasn't even in their computer system. Why then was Bill Shears attempting to collect this debt from me, telling me I owed almost $90, if they did not even have me in the system? I'm guessing this wasn't even a director that I was speaking with. More likely, Bill probably transferred me to one of his collection cohorts to keep himself out of trouble. I can't imagine any director of a collection agency would handle a person like I was handled, speaking over me, not letting me talk, and yelling at me when apparently he couldn't even find me in their system.

If you have also had a problem with RSH and Associates, please file complaints with the Comsumer Financial Protection Bureau, your Attorney General, and the BBB. Refer to the Fair Debt Collection Practices Act before filing a complaint, since not all collection calls apply.

 

 

This report was posted on Ripoff Report on 08/22/2013 01:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rsh-and-associates/lenexa-kansas-66285/rsh-and-associates-rfh-and-associates-debt-collection-when-no-payment-is-due-harrassing-1078191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Author of original report

Update

AUTHOR: Not Applicable - ()

POSTED: Thursday, September 26, 2013

Since my original post on Rip Off Report, Olathe Medical Center got involved in the problem, and it is probably cleared up, although I am still waiting for RSH and Associates to send me a letter stating this collection item has been completely removed from my credit bureaus. Apparently the lab work that was ordered and completed (outsoursed to Physicians Reference) was never sent to Humana; therefore, when I got Humana and Olathe Medical Center involved, they notified the lab that this needed to be filed with my insurance. I recently received an update from Physicians Reference that Humana paid them for the amount, and RSH and Associates sent me a letter stating they had received pay off from the insurance holder. The only problem is that the accounts should have been completely removed from RSH and Associates, rather than mailing them the pay off, since it was erroneously placed with them. In addition, RSH and Associates should have ceased attempting to collect as soon as I notified them over the phone that the amounts were in dispute. Therefore, I am still having the BBB of Kansas City, the Attorney General of Kansas, and the FTC look into RSH and Associates business practices. The e-mails I have sent to RSH and Associates have not been replied to, and the complaint that I placed on their Facebook page was buried about nine inches deep by the person that oversees the site, presumably Bill Hairgrove. I would encourage anyone to visit their Facebook page, because the content is alarming; they raise money for "charity" advertise they are a "Christian collection agency," and the entire page is nothing but spin in order to glean business; it made me want to barf. 

If you have had a similar problem with them, I'd suggest that you post on the following websites: Rip Off report, (((REDACTED))), and all the sites that list a number that they have called from (all you have to do is type in their phone number, and it will take you to several different sites that identify what company is calling).

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#2 Consumer Comment

Running Scared

AUTHOR: Mayor of RSH and Associates - ()

POSTED: Thursday, September 26, 2013

 Great for posting this information.  The co-owner appears to be Susan Hairgrove.  A white page search of those names using the city shown will also give you the name and number of relatives. I would suggest calling the owners and relatives at all hours of the day, several times a day.  See how thay like it.  And someone mentioned this is a Christian Agency? Anyone that advertises a a christian agency is shamelsss to use that as a marketing tool.  They obviously DO NOT hire Christians as thier folks cuss you out and use fould language.  Karma is a real b***h.  I wish these folks nothing but hard times. 

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#1 Author of original report

Update

AUTHOR: Not Applicable - ()

POSTED: Friday, August 23, 2013

 I did some more research yesterday about this company, and their name is actually RSH and Associates (not RFH and Associates). I found the company's information on the Kansas Secretary of State's website, and the phsyical address should be helpful if anyone else needs to file agency reports. The owners name is Randy Hairgrove, and the physical address is 14635 West 95th Street, Lenexa, KS 66215. Their phone number is 913-948-6750 or 888-RSH-6750. They even boast a Facebook page under RSH and Associates, promoting they are a "Christian Collection Agency". If you go to their actual website, and e-mail address is listed; I used it to write a scathing letter to the owner, and I put my cease calls request in writing, since the verbal request will only last 30 days. The latter is permanaent.

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