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Report: #1394415

Complaint Review: Rupi Inc - Internet

  • Submitted:
  • Updated:
  • Reported By: Bruno508 — Framingham Massachusetts USA
  • Author Confirmed What's this?
  • Why?
  • Rupi Inc Internet USA

Rupi Inc Rupi Via Eye SerumLumidaireFace of Company; Joanna Gaines Signed me up for $90/mo membership of eye Creme when I was only buying a $4.95 "free trial" Internet

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On 6/4/2017  I was reading an article about Joanna Gaines and how she's leaving HGTV to pursue a skin care line. I was so intrigued by her entrepreneurship capabilities that I thought I'd look into her skin care line. Once clicking on the link connected to the article I was taken to "via eye serum" and was offered a free sample where I only had to pay $4.95 for shipping for the lumidaire eye serum. At checkout I was offered a bonus Lumidaire Face Creme for just $4.95 more. I was excited about these products so selected add Creme. On 6/18/2017 I noticed a charge on my account for $89.77 from a company I had never heard of (RupiViaEyeSerum). I called my bank to file a fraudulent charge. I went through my emails and online history but couldn't find the site where I had purchased the eye and face Creme so I waited for the bank to complete a 60 day investigation. On 8/21/2017 ( 60 days after the initial charge was frozen) I received a 10 Page case summary from my bank where Rupi Inc sent in 5 exhibits of how the online purchase works. The $4.95 covers shipping of the product but none of it is "FREE"...after the 14-day trial $89.77 is charged to the account and every 30 days thereafter another $89.77 is charged to the same account for a monthly subscription of the face products. Why wasn't I sent a copy of this 5 page explanation of what the fine print was??? Why couldn't I find the name of the company and their website on my own!? Why couldn't I find an email address or phone number without my bank's 60 day investigation to dig up why Rupi Inc really is?? This whole site is a scam and Joanna Gaines' name is used to reel all the HGTV fans in and sucker them into a $90/mo deal without their knowledge. The bank dispute got me out of the subscription but if I didn't pay attention and let it go on more than a month, I would have been out $90/month for God knows how long. Shame on you Rupi Inc; if your products actually worked, you wouldn't have to scam customers out of their money without their knowledge using a SLY SET UP Consent- shame on you!

This report was posted on Ripoff Report on 08/21/2017 03:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rupi-inc/internet/rupi-inc-rupi-via-eye-serumlumidaireface-of-company-joanna-gaines-signed-me-up-for-90m-1394415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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