Complaint Review: RUSHMYPASSPORT.COM / EXPEDITED TRAVEL LLC - West Palm Beach Florida
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- RUSHMYPASSPORT.COM / EXPEDITED TRAVEL LLC 412 Clematis Street West Palm Beach, Florida U.S.A.
- Phone:
- Web:
- Category: Travel Services
RUSHMYPASSPORT.COM/ EXPEDITED TRAVEL LLC FRAUD and LIARS...CAUSED ME $3,000 EXTRA DOLLARS FOR THEIR FAULTS!!!!!! West Palm Beach Florida
*UPDATE Employee: RushMyPassport.com Coordinated Expedited Passport Processing: Apologies for Shipping Delays
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
HERE IS MY REPORT AS FILED TO RUSHMYPASSPORT.COM/EXPEDITEDTRAVEL LLC
Ronny,
I would like a full refund of my money for the 24 hour service. You guaranteed me that my passport would be there. It took over 72 hours. In addition,it did not arrive to the city I originally needed it in. You then called and recommended that I send it to Atlanta, my layover city. You claimed that you spoke to a supervisor at Delta, who told you I could fly to Atlanta. I spoke to MCI supervisor Pat from Delta, who advised me that Delta would never allow that to happen and it is standard Delta policy that you MUST have your passport at the originating city to leave the country.
Dealing with your company cost me an extra $1600 dollars to make my trip. Pat, the Delta supervisor for MCI claimed we were lied to by your company. Then to change my flight to a one way, because I did not have my passport. This cost me $900.00. Besides the $375.00 i spent to have my passport 24 houred, then I paid an additional $210 to FEDEX same day shipping for my passport, when I still couldn't board my original flight.
Upon arriving in Atlanta, you told me to go to the Delta Cargo area so I drove around for 2 hours and spend over $100 in cab fees when i never needed to leave the airport I needed to go to Delta Dash. The man from Delta Cargo said that FEDEX doesn't ship there and had no idea why anyone would tell me they did. Finally here i am Friday July 10, 2009 after arriving 9 hours later than my original time on Wednesday, and I STILL do not have any luggage b/c of the confusion at the Airport. Please respond IMMEDIATELY.
Mcp4646
Lenexa, Kansas
U.S.A.
This report was posted on Ripoff Report on 07/25/2009 12:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rushmypassportcom-expedited-travel-llc/west-palm-beach-florida-33401/rushmypassportcom-expedited-travel-llc-fraud-and-liarscaused-me-3000-extra-dollars-473298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
RushMyPassport.com Coordinated Expedited Passport Processing: Apologies for Shipping Delays
AUTHOR: FrankyP - (United States of America)
SUBMITTED: Friday, December 04, 2009
Dear Customer,
Your passport was released from the U.S. Passport Agency the day prior to your
date of departure. We do our best communicate the expected date that your
passport would be released, to allow all of our customers to plan their travel
accordingly. However, in your specific situation, in an attempt to help you to
make your trip on time, and to avoid paying the fees associated with changing
your flights, we recommended that you contact the airline with which you
had a reservation, to confirm that you may be able to pick up your passport at
the airport in Atlanta where you had a layover. RushMyPassport.com does not
contact the airlines of which our customers have arranged their flights, as
this is the responsibility of the traveler.
However, we apologize that your passport was not available for your pick up at
Delta Cargo, but rather the Delta Dash office. We did our best to coordinate
the most expedited processing of your passport in the Passport Agency and
unfortunately in your case, the coordination of shipping resulted in your
having to pay the expenses of changing your flight arrangements. We strive to
do all that we can to assist our customers and apologize for any inconvenience
that you may have experienced.
RushMyPassport.com
Advertisers above have met our
strict standards for business conduct.
