Report: #760485

Complaint Review: RUSS BUILT russ lund

  • Submitted: Wed, August 03, 2011
  • Updated: Wed, August 03, 2011
  • Reported By: amber — fenton Michigan United States of America
  • RUSS BUILT russ lund
    7399 Frances rd. Flushing mi
    Flushing Internet, Michigan
    United States of America

RUSS BUILT russ lund Russ was suppose to build me stairs and just cut off the the rotted wood stair and replaced one wooden piece . my neibors said he ripped me off . He left two pieces of wood on the ground to replace my Flushing Internet, Michigan

*REBUTTAL Individual responds: Financially challanged woman recieved what was quoted & more than what she paid for.

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Russ Built (russell Lund) I had build me a step to stairs that was broken, he cut off the broken step and put two pieces of wood on to the ground to use for steps  when I asked if he was going to build me a step he said it wasent in the bid and he was rude and said he replaced some rotted wood you couldnt see under the stairs. Two of my niebors said he ripped me off and gave me this website . The job is'nt finished i still have to hire somone else
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This report was posted on Ripoff Report on 08/03/2011 04:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/russ-built-russ-lund/flushing-internet-michigan-/russ-built-russ-lund-russ-was-suppose-to-build-me-stairs-and-just-cut-off-the-the-rotted-760485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

Financially challanged woman recieved what was quoted & more than what she paid for.

AUTHOR: Russ Lund - ()

 The steps in question were a set of prefabricated fiberglass coated steps.  Note:  the back-secondary steps on a Manufactured home in East Bay M.H.P.  Via phone, the customer asked me if I could replace the rotted bottom step.  I told her possibly, but I would have to look at the steps & the amount of rot before I could say for sure...  After examining the steps I informed her that the whole 7" high-bottom perimeter of these prefab steps were rotted & I would not be able to just repair or replace the bottom tread &/or riser for the amount I had estimated over the phone.  Since she was straped for money, I suggested cutting off the 7" rotted bottom & reframing the inside perimeter to support & tie the plywood sides together.  She agreed to this, prior to me doing any work & I agreed to do it for the same price I had estimated over the phone.  The pieces of wood "on the ground" she is refering to, are actually 2 pieces of treated lumber that I laid IN the ground (level with the surrounding grade) as filler... to compensate for the lack of ground underneath the former bottom step.  Note:  The customer i.e., Amber was happy with the job when it was completed.  Also note:  I have pictures documenting these steps & what was done.  If there are any further questions I would be happy to answer them & forward the photos.  Furthermore, the neighbor in question apparently did not hear the whole story.  Sincerely, Russ Lund dba Russ Built.   

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