Report: #1123412

Complaint Review: Russ Darrow Group

  • Submitted: Thu, February 13, 2014
  • Updated: Thu, February 13, 2014
  • Reported By: john — West Bend Wisconsin
  • Russ Darrow Group
    3210 W Washington St
    West Bend, Wisconsin

Russ Darrow Group unethical service West Bend Wisconsin

Show customers why they should trust your business over your competitors...

I have a 1999 Toyota Camry. One of the keys stopped working - unable to start the vehicle. I went to the West Bend, WI dealership for a replacement and was told it was a special key that needed to be sent in from Chicago. No problem with that. They sold my wife a key fob for $125+ to go along with the new key plus charged $6 for the key.

I took the car in to have the new key made and was told after waiting an hour they could not make a duplicate key because the one I had was not the so-called "master key". The options given to me was a refund for the key, $6, or a whole new $1,300 ignition system. I can’t afford that option at this time and asked for a refund for the $125 key fob, which was refused by both the service desk jockey and her manager. I told them I agreed to a new fob because they would be able to create a new key and I wanted my money back. I was rudely told they did not want it back because it was programmed.

When I asked why they did not figure out the working key was not the “master key” they had no answer. Their incompetence has cost me over $130 so far and much frustration.


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This report was posted on Ripoff Report on 02/13/2014 03:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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