• Report: #1110578
Complaint Review:

Russel Automotive

  • Submitted: Thu, December 26, 2013
  • Updated: Thu, December 26, 2013

  • Reported By: Anthony Raymond — Baltimore Maryland
Russel Automotive
6324 Baltimore National Pike Baltimore, Maryland USA

Russel Automotive Russel Toyota Alignment paid for but not completed Baltimore Maryland

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My tires were wearing irregularly, and my Toyota was veering excessively to the right.

I visited Russel Toyota on Caton Avenue to get a front wheel alignment. I was charged $80.95. Upon inquiring about my alignment I was told I needed new tires. My tires were used less than 25,000 miles and were warranted for 55,000 miles.

I was also told Russel did not perform the alignment I had paid for. Within the week I went to Pep Boys where I purchased my tires. They explained that my tires were wearing improperly and would continue to do so until I got an alignment. They performed a free alignment check to determine this. I then paid for an alignment, and now my car drives perfectly.

After the alignment I drove to Russel’s main location on Baltimore National Pike, and spoke with their service manager. Three days later I spoke briefly with Wade Sterry, their General Manager. He said he would investigate, and get back to me. He never has. Three more days later, I spoke with Jennifer Robinson, their so-called Customer Service Manager. She apologized for Sterry’s behavior and promised she would get back to me. Again, I am still waiting.

Midas, Pep Boys, Mr. Tire and most if not all service centers perform free alignment checks. Russel not only did not do this, but I needed to go elsewhere to get an alignment I had paid for.

This is not the first time I have been ripped off by Russel. In 2010, I got conned into replaceing a drive belt, although I had limited mileage. Even now I only have 55,000 miles on my car. Although I have had Toyota’s since 1973, I have never needed a drive belt replaced.

I suggest that Russel be avoided for any service problems.

This report was posted on Ripoff Report on 12/26/2013 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/reports/russel-automotive/baltimore-maryland-21228/russel-automotive-russel-toyota-alignment-paid-for-but-not-completed-baltimore-maryland-1110578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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