REVIEW UPDATE: November 19 2018: Lynda R. Keeton CPA remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Lynda R. Keeton CPA is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Lynda R. Keeton CPA has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Lynda R. Keeton CPA has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Lynda R. Keeton CPA remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Lynda R. Keeton-Cardno during an onsite inspection held by a third party verification company with no biases toward Keeton CPA.

Keeton CPA is an small accounting firm, "we focus on two primary areas which includes highly compliant nonprofits. Those nonprofits with federal grants per large dollars who need to have the expertise of full a controller or CFO, but can’t afford a full time employee." Keeton CPA also works with, "small microcap public companies. We do accounting for public companies, and we also do audits for public companies as well. Because of that high technicality we employ no para professionals. All of our staff are either have degrees or are in their degree programs, and most of them are headed toward the CPA route. So we foster CPAS here.”

Most of their leads are developed through their positive reputation, "we actually do little to no advertising. All of our leads come in through referral. We work with [both] grantors in the nonprofit area, and board members that are comfortable and know our services. We are auditors of nonprofits as well, and so we get a lot of referrals by word of mouth because of excellent work we do in that arena. On the public side we work with attorneys, we’ll work with stock transfer agents that know our work, and...who would always refer us because they know our work." Lynda R. Keeton-Cardno, CEO of Keeton CPA went on to express processes that go into taking on new clients; a quality which has lead to their many referrals, "our accept retain policy when it comes to clients [is that] we don’t except all clients. Where a tax practice may have five hundred clients, we have thirty and we want those thirty to really sustain the firm for an entire year, and we want those clients to be impactful to us and we want to be impactful to those clients. So boarding a client with us is a concept of making sure that the client understands that we are a small technical firm. And the level of service that we provide to them goes along with that small technicality. Small in size put but high technical.”

When asked about the typical sales process and experience a client might receive with Keeton CPA, Ms. Keeton-Cardno went into greater detail of Keeton CPA's mindfulness of client's best interest, "we don’t except all clients, and so those clients that we do accept generally come highly recommended through a referral. Clients understand that we’re going to be highly technical, and sometimes that’s a little bit difficult. We don’t service the small mom and pops area. We really believe or I believe that those clients are best serviced by a tax professional. Those who that can look at their financial statements, and can give them the best tax advice. And we don’t have a tax practice and that is not a client that works well for us. So the clients that we board going to be those that truly know and need our service.”



KEETON CPA CONSUMER CARE & COMPLAINT RESOLUTION

During the onsite interview, Ms. Keeton as asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Keeton-Cardno when on to describe a recent complaint she encountered with a client, " we have a client who has businesses here in Las Vegas, but is a Canadian resident. He sent an email which included his Canadian tax advisors asking about items quite frankly that we would have known to do had we been provided the data. My response back to the client was provide us the data we’ll be happy to do the work. And I had actually approached the client September through December of last year to try to get the work in through the door and he showed up January 1st with a year’s worth of information. He received my email this morning and promptly responded back that he realizes it and fully acknowledges that we can’t do our work unless he gives us the information to do our work. I had approached him last year about doing his work on a more frequent basis, and based upon his experience of questions that arose was because he didn’t give us information on a more frequent basis he’s now looking to give us that information on a frequent basis so that we can provide him accounting information that makes sense." Ms. Keeton-Cardno also went on to explain the process of follow up after any type of complaint is filed, "we always follow up with clients. This particular client is now moving to hopefully what we consider a monthly basis which will give us adequate follow up, and that we are talking with him on more frequent basis." Ms. Keeton-Cardno explains that communication between Keeton CPA and their clients is essential, "our office is actually technically closed on Thursdays because we’re all at client sites. For those clients that are not local then I’m at the command center. We want our clients to feel that they’ll get a response from us within 24 hours or less. Generally, all the accounting that we do is virtual. We were on the cloud before the cloud existed, so we’re a very technology forward firm. And so there are very few circumstances where I have to tell the client, 'I don’t know the answer I’ll have to get back to you.' Generally, if I’m at a computer I can pull up their data and get the answer they need.”

When asked to comment on complaints posted on Ripoff Report's website Ms. Keeton-Cardno went into great detail in order to explain the situation, as well as Keeton CPA's innocence, " If you read all of the reports regarding this issue, this has to do with a very specific company and it’s not my firm. It is me as an individual we were doing accounting for the company, and I sat on the board and so it was the client against the entire board. I have nothing to do with Xyience, Xyience is a company that exists separate from me. I never done any work for Xyience. However, Russell Pike use to be an owner of that company, and the company I sat on the board of hired him as a consultant. That is the only connection between my name and Xyience energy drink. All the reports on Ripoff Report that have to do with me, or my name has to do with this specific company. You can see the names of all the people, it’s the board of director of the company, and there was a consultant separate from Russell who did not feel that he was being paid appropriately and posted all of those reports. This same consultant I’ve been told later admitted in a grand jury investigations that is sealed in Clark County, that he and his brother posted all those Ripoff Reports in an attempt to take over the company. So my rebuttal is we did the work at the highest level as this company wanted to go public. We provided the accounting in such a high end level that they were audited by another pcov firm. They were funded with a New York investment banking firm who would have not funding them if the account was not proper. And we provided all documentation to the founder when the company closed. All IRS related items including payroll were properly filed we have nothing to hide. The company however is no longer in existence.”

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Ms. Keeton-Cardno expressed that Keeton CPA will do anything they can to provide a quality experience for their clients.

Keeton CPA is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ms. Keeton-Cardno further explains by stating, "I think the product, the service that you provide in this, I never know existed up until like December of last year. It’s a wonderful opportunity for those business that have customer service complaints to actually be able to remediate them without a lot more drama…so I think the program and I’m real honest about this…I think program is really good, really good.”

STATEMENTS FROM THE FOUNDER LYNDA R. KEETON

"As a small public accounting firm, we have extensive in-depth knowledge and experience serving both domestic and international clientele. This results in our client service teams consisting of licensed CPAs and CPA candidates which bring a core level of competence to the accounting team few firms can match. Alternatively, many other firms employ unlicensed bookkeeping staff to perform the day-to-day accounting functions for their client engagements in order to boost their bottom line and neglect to educate and train those staff at a high level.”

Keeton CPA's team have expressed that they feel very confident doing their job as continued training enhances skill sets and makes all professional at Keeton CPA stronger. Lynda R. Keeton CPA takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Keeton CPA provides a positive yet challenging environment to work as Ms. Keeton strives to teach technical matter to staff and clients for knowledge empowerment. Opportunities for suggestions and improvements are encouraged as younger staff become more comfortable in their accounting duties. Ms. Keeton is truly concerned about our growth as accounting professionals and provides opportunities to both hone known skills and learn new ones.”

Ripoff Report was pleased to learn that Lynda R. Keeton CPA’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



KEETON CPA SERVICES

Keeton CPA provides a wide array of services to both individuals and businesses in a variety of industries. Each client is unique. Because of this, we design each service engagement to meet each client’s specific needs. We form a partnership with each client, and we are dedicated to tailoring our services to meet their needs. The financial and regulatory environment is ever-changing, and we continue to adjust our services accordingly.

Our professional services include:

• Accounting Services
• Audits, Reviews, and Compilation
• Compliance with Sarbanes-Oxley Act of 2002 (SOX)
• Controllership/Bookkeeping/Write-up
• Consulting
• Internal Audit Department

QUICKBOOKS SERVICES FROM KEETON CPA

Keeton CPA is a QuickBooks ProAdvisor member with QuickBooks certified staff. Our premiere QuickBooks services include:

• Set up of the general ledger
• Customized or built up chart of accounts
• Entering opening balances
• Accounts payable
• Accounts receivable
• Customized sales form design
• Inventory
• Payroll
• Monthly binder and checklist
• Networking the company file
• Reporting set-up, including balance sheet, P&L by class or job, budget and cash flow
• Customized reporting set-up
• Monthly or quarterly reviews
• Consultative Accounting Fitness Reports
• Customized sales form design

KEETON CPA’S PROFILES

FIRM PROFILE

"Keeton CPA hires only highly qualified individuals. We pride ourselves in maintaining the highest levels of education. We continue to improve our skills daily by attending continuing education seminars and classes, researching challenging issues through state-of-the-art technology and through truly understanding our clients' needs.

We are registered with the PCAOB (Public Company Accounting Oversight Board) and members of the AICPA (American Institute of Certified Public Accountants).

The firm is HIPAA compliant and each of our staff members is HIPAA trained.”

ABOUT THE PROFESSIONAL

"Lynda R. Keeton-Cardno is the founder/owner of Keeton CPA.

Keeton-Cardno brings to her clients over 10 years of audit experience in both the Financial Audit and Information Technology Audit areas. She brings her vibrant, passionate and positive energy to every engagement.

As a former audit manager with Arthur Andersen, LLP, Keeton-Cardno's areas of experience and expertise include:

• Audit, review and preparation of financial statements for the Securities and Exchange Commission and many non-profit organizations;
• Implementation of Sarbanes-Oxley Act of 2002 (SOX) requirements for internal control systems over financial reporting in accordance with PCAOB statements;
• Assistance with development of companies' Code of Ethics in compliance with Company Corp governance;
• Development of accountability models for company process owners;
• Development of procedures and controls related to Section 304 and 404 of SOX;
• Development of and implementation of policies and procedures that improve efficiency in capturing financial information for accurate and timely financial reporting;
• Completion of month-end closing duties including complex balance sheets and bank reconciliations;
• Coordination of accounts payable, accounts receivable and payroll in both job and process costing environments;
• Coordination and completion of audit preparation for financial statement audits; and,
• Coordination of federal and non-federal grant draws and compliance items.

Ms. Keeton-Cardno is a licensed certified public accountant in Nevada, a member of the American Institute of Certified Public Accountants, a graduate of Arizona State University's School of Business and Honors College, and has held the Certified Information Systems Auditor designation.”



STATED IMPROVEMENTS FROM KEETON CPA

Lynda R. Keeton CPA recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Keeton CPA has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Ms. Keeton, Ripoff Report is convinced that Lynda R. Keeton CPA is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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