• Report: #1082523
Complaint Review:

RVTL Skin Care.

  • Submitted: Sat, September 07, 2013
  • Updated: Sat, September 07, 2013

  • Reported By: Dixie H — Rockport Massachusetts
RVTL Skin Care.
2551 East Ave S. Suite G100 Palmdale, California USA

RVTL Skin Care. Phoenix Labs Inc. In August 2013 I ordered a free sample of skin creme. It arrived several days later in a box with no postcard, letter, or way to reach the company. I did agree to pay postage and handling of $4.95. I thought I would have 14 days to try the skin creme out before ordering more. I also assumed there would be a follow-up letter or correspondence or even a bill or email. None came. I did receive a phone call from my credit card company saying they froze my account due to what they thought was fraudulent activity.  Palmdale California

*Consumer Comment: Read before you agree

*REBUTTAL Individual responds: lousey business

*Consumer Suggestion: At the bottom of the order form is a block that says...

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I finally got back to the credit card co. and I found out that RVTL charged not only the shipping fees but charged an additional $93 on my account before the 14 day trial was completed. Most reputable companies include a phone number or address in their free sample box so that if you wish to order more or accept future charges, you may choose to do so. Do not order from this company. Today I shut down my credit card altogether so that their obvious attempts to charge for even more would not go through. So far, nothing more has come in the mail, but if it does at least now I have an address to send it back to. I also filed a complaint with the Better Business Bureau. I subsequently found out via another site that they had thousands of customers complaining about the same activity with this company.


In August 2013, I ordered a free sample of skin creme via RVTL Skin Care products from their website. I agreed to pay the shipping charges ($4.95). This was to be a free sample, and I had 14 days to decide on future orders. I did receive the free sample, however a charge of $93 was deducted from my account before the 14 days were up. The sample came in a small box with no attending information, no company name, no address, no phone number, no bill, and no explanation of terms. Absolutely no way to contact the company. I did not know that passed the 14 day limit, with no contact from the company (no phone call, no email) I would be automatically charged, I assumed all was fine until I began receiving phone calls from my credit card company who had decided to freeze my account due to fraudulent attempts to charge my card. So apparently this same company tried to charge me again.

Thank goodness there is a small limit on that card. And thank goodness the credit card company acted quickly. I subsequently closed the credit card altogether. And yes, I did attempt to dispute the charge, I called RVTL's 800 number and could not understand the individual on the phone. I finally found their address on their website and filed a claim with the Better Business Bureau. I also noticed that on Scambook, there are hundreds of similar claims against this company. This company is also known as Phoenix Labs in Palmdale, California. Do not do business with this company.

This report was posted on Ripoff Report on 09/07/2013 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/rvtl-skin-care/palmdale-california-93550/rvtl-skin-care-phoenix-labs-inc-in-august-2013-i-ordered-a-free-sample-of-skin-creme-i-1082523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Read before you agree

AUTHOR: sanadika - ()

I bought this product just like the person above did.Like the person above I didnt really see the cancel before 14 days notice. I also got charged on my account 93 and 99 dollars. I called up and the agent sent me the link showing the legalese that I AGREED to. I told him that although i liked the one product I would not pay 99 dollars for it. He gave me a discounted price of 39.00 which is quite reasonable for this product as it is working .the other product i did not like as well and he gave me a credit of 30.00 towards it and cancelled my acct.That was more than fair and a good way to do business. I will not hesitate to continue using this company.

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#2 REBUTTAL Individual responds

lousey business

AUTHOR: ameherndz - ()

If they don't give you a return address where do you send it and if you never recieve the item how come they don't cooperate with you Obviously you must work for these crooks

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#3 Consumer Suggestion

At the bottom of the order form is a block that says...

AUTHOR: Ken - ()

I agree to therms and conditions of this site.  To send your trial order you must check that block.

Their terms and conditions are as follows:


Trial Offer and Continuity Plan Summary

Customer Support: 1-877-316-1865 customerservice@rvtlskin.com 

To help you get started, we offer a  14-days trial of RVTL Anti Aging with the eligibility of automatic enrollment  in our home delivery program. You can try RVTL Anti Aging risk free to  determine if this product is right for you. When you submit your order, you  automatically agree to pay the non-refundable discounted shipping &  handling cost of $4.95 for a full trial of 30 day supply of RVTL Anti Aging.
        If you do not find the product right for you, simply call our Customer Support  Center or the numbers shown on your bank statement, you can also send an email  to cancel your home delivery program before the end of 14-day trial period and  you will not be charged the full price of the RVTL Anti Aging. Your 14-day  trial period begins from the day of ordering. Our products are normally  delivered within 3 to 5 business days from the time of ordering. If you do not  receive your trial bottles within five (5) business days after placing the  order, please contact our Customer Service Center or numbers shown on your bank  statement. Our support staff will be available to give you more updated  information on the estimated delivery time along with the tracking info.  
        If you do not cancel before the end of 14-day trial, we consider you as our  valued member of home delivery program and charge the credit card on file the  full price of $93.00.

      $99.95 ($93.00 + $6.95 Shipping & Handling) will be charged on the 30th day from  the order and 30days there after your credit card on file will be  billed for the fresh pair of full 30-day supply of RVTL Anti Aging until you  choose to cancel the home delivery program. No further notice will be sent by  the Company.

Guess you somehow failed to read this after agreeing to it.

YOU ripped yourself off.

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