Report: #889329

Complaint Review: Ryan Homes

  • Submitted: Mon, May 28, 2012
  • Updated: Mon, June 18, 2012
  • Reported By: O'Bannon Meadows — Goshen Ohio United States of America
  • Ryan Homes
    8612 Jacquemin Drive West Chester, OH 45069
    West Chester, Ohio
    United States of America


*Consumer Comment: You have a ten year warranty! jk

Show customers why they should trust your business over your competitors...

Our basement has flooded five times and experienced one major sewage back-up.  We are on our third sump pump and a neighbor is on their fourth.  Sump pump runs in July when it has not rained in a week.  One neighbor has their basement flood the first night they moved in.  Our subdivision is O'Bannon Meadows and Ryan pulled out with less that 60% of the sites built on due to extreme home buyer problems.  Our hot-cold intake valves were switched at the top of the water heater.  We have 19 nails in the unfinished part of the ceiling that never attached the sub floor to the structure.  We get the old 1 year warranty song on the foundation, but ours is a drainage problem and Mr. Tim M had the guts to say "well you only have a one year warranty" when our foundation had significant enough cracks they were filled in the first year.  I explained to them that my parents home is 80 years old with a finished basement, no sump pump or watershed engineering, but has never flooded.  We have had multiple plumbers and restoration people all tell us the same thing, yet Ryan ignores a problem that has cost us roughly $5,800 and we can't tun in any more claims, which suck at $1,000 per deductible.
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#1 Consumer Comment

You have a ten year warranty! jk

AUTHOR: Ronald - (U.S.A.)

I was corresponding with a woman in NC who was sure she had a ten year warranty, and she was getting repairs done after 8 years. But as I tried to explain, those weren't technically warranty repairs she was getting from Ryan Homes. They were responding to state agencies she'd contacted, not a warranty claim.

In theory there is a ten year structural warranty, and if it was actually applicable to anything, you'd seem to qualify. But that warranty is really just a place for their forced binding arbitration agreement to block you from filing a law suit, and stop class actions for these types of subdivision disaster homes. 

It seems it's not beyond possibility to get repairs from defective work from Ryan Homes this far in. The best way is...I don't know. Try everything, and don't stop. There isn't any one thing people do to make Ryan Homes do the right thing. Except to never stop trying.

That said, we're on year 14 of that, so I can't say that is full proof. Three of those years the home was uninhabitable. All they ever offered to do was an inspection so they could "state their position" years ago (due to my website causing them problems).

Still they said up front, they wouldn't fix anything no matter what they found, unless we could sue them, knowing full well we couldn't, so we passed on that offer. Their position has been, we just wouldn't let them in to help. Seriously.

I've cost them over $10,000,000 in buyers walking since. They can't always lie about it and make the sale. They tell many lies though, with years of invention. They now do care a little more about complaints leaking out too. Customers are getting better service, often thanks to the very people they end up trying to belittle online by writing anti-complaints on the gripe sites.

The horror stories inevitably still slip out. Building faster and cheaper is never going to be better, just passable for many non-discerning home buyers who got lucky. But don't tell them that. They want to think they're savvy.

Hang in there. If you could get your neighbors to join and at least report to whatever your appropriate state agency is (it varies by state) with any sign of unity at all , your odds of getting proper repairs go way up. Unfortunately, most only seem to care about the "dump it on the next guy" home value, and won't risk that in making an honest complaint that could become public.


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