• Report: #725618
Complaint Review:

Ryder Truck Rental

  • Submitted: Wed, May 04, 2011
  • Updated: Wed, May 04, 2011

  • Reported By: Joel — Mount Joy Pennsylvania United States of America
Ryder Truck Rental
Internet United States of America

Ryder Truck Rental Truck not available, Internet

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About a month before I needed a small truck rental I contacted Ryder via the internet and reserved a truck.  I noted their "100% availability guarantee".  The day before the actual rental I received a telephone message that a truck was not available.  I called the morning of the rental and telephone was answered, "100% availability guarantee."  I was told, however, that they did not have a truck that would come close to meeting my needs anywhere within a reasonable area.  I sent an email a day or so later to complain about what they had done, but did not receive any response.  Sometime later I wrote a letter to company headquaters, but again they did not even bother to respond to my complaint.  I wouldn't rent from them again under any circumstances.

This report was posted on Ripoff Report on 05/04/2011 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ryder-truck-rental/internet/ryder-truck-rental-truck-not-available-internet-725618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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