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Report: #1413532

Complaint Review: SA Staging Solutions - San Antonio Texas

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  • Reported By: Rachel — San Antonio Texas United States
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  • SA Staging Solutions PO Box 592161 San Antonio, Texas United States

SA Staging Solutions Lorie & Heinz Over charged for rent and did not do their job. San Antonio Texas

*REBUTTAL Owner of company: Fabricated Report

*REBUTTAL Owner of company: Fabricated and false claim reported

*REBUTTAL Owner of company: False Report

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I owned a house that this company SASTAGINGSOLUTIONS.COM put a home tenders in. It was the worse experience and biggest mistake I have made. While the furniture were decent, the home tenders were always around when there is a showing. The contract stated that there would be no one around when the potential buyers were there. All I ever get is complaint about the people from all the agents. When my house was finally sold, they did not moved out in time. We had to delayed our closing date because they home tenders did not want to move out. When I asked around, no one had heard of them even though they claimed on their Facebook page that they have been doing it for over 30 years.

The company rep told me that they would be charging the Home Tenders around 25% of the normal rate which should be around $500 a month to help pay for the utilities and water.  Instead, I found out from the Home Tenders that they were getting charged $2500 a month.  More than the going normal rent.  Had I knew that I would have done it myself because they lied to me and did not returned any of that money to me. 

Do yourself a favor and not bother with them.

This report was posted on Ripoff Report on 11/26/2017 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sa-staging-solutions/san-antonio-texas-78259/sa-staging-solutions-lorie-heinz-over-charged-for-rent-and-did-not-do-their-job-san-an-1413532. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
3Employee/Owner

#3 REBUTTAL Owner of company

Fabricated Report

AUTHOR: Lorie - (United States)

POSTED: Sunday, December 03, 2017

Because of several fabricated reviews made on the web, and the interference of competitors with SA Staging Solutions' clients and realtors, a police report has been filed and legal actions will follow for all involved with defamation and sabotage.   Account executives with Yelp and RipOff Report and Facebook as well as our legal team are assisting us in monitoring any further malicious reports.    


There are several ways to conduct business....SA Staging Solutions uses honesty and integrity along with the highest ethical standards in all business dealings and will not deceive, misrepresent or grossly exaggerate claims in order to sabotage the competition.  If ever there is an error in our business dealings, all is corrected immediately.


The only portions of this review which are accurate is SA Staging Solutions name and the names of the founders...Heinz and Lorie.  Other than that, this review is a malicious fabrication made in attempt to taint the mind of potential clients through fabricated nonsense.  

1.  SA Staging Solutions or its founders have never staged a home associated with anyone (Realtor, Homeowner or Homebuyer) named Rachel.
2.  When an appointment for a showing is set the home managers are informed, and it is our policy for home managers to leave the property.  NEVER in our short time as a business has a home manager been present during a showing.  I do know from working with other staging companies that communication is not always the best and that there have been instances when home managers are present as they are unaware of the showing.  It is our policy that no matter the situation, the realtor is granted access when given an hour's notice.  Our number one goal is to help sell the house.  
3.  This home owner wrote that she received complaints.  SA Staging Solutions' only complaint was there was a lot of activity at the homes staged because of the vast amounts of showings.  Realtors and potential home buyers inadvertently parked on the street violating the NO PARKING on the street rule within the HOA.
4.  SA Staging Solutions has been a part of selling many homes, and NEVER was there an issue with the Home Manager's staying on the property as we return the home back to the realtor and homeowner days  before the scheduled closing.  Never has there been an instance of closing being delayed.
5.  SA Staging Solutions is San Antonio's newest staging service.  Of course we are unknown as our business formed in August 2017.  
6.  SA Staging Solutions founders do have many years of staging experience...this experience is through personally staging homes (where homes sold quickly) as well as being previous home managers for the competition (who actually wrote this review).  The founders do have 30+ years staging experience.
7.  Home managers are responsible for utilities, while SA Staging Solutions is responsible for lawn care, pool maintenance as well as providing a home appliance protection warranty.  The claim of charging home managers $500 for this is false.
8.  The fee that home managers pay is always negotiable.  


There are a plethora of homes available to stage in San Antonio with several home staging services available to choose from...the newest being SA Staging Solutions. The idea of staging services was not invented or patented by those making these fabricated claims.

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#2 REBUTTAL Owner of company

Fabricated and false claim reported

AUTHOR: Lorie - (United States)

POSTED: Wednesday, November 29, 2017

This incident did not happen and is 100% fabricated.  I discovered this review when I received a phone call from Yelp’s senior account executive where it was suspected the competitor had posted negative reviews against SA Staging Solutions. 

The author of this claim (who I believe is not Rachel B but rather the owner and founder of the competition) has reported false information. I was advised by the account executive of Yelp to name him and his company but and choosing against it as I believe more attacks will take place in retaliation.   Here is a breakdown of the absurdities associate with this fabricated claim. 

1.  SA Staging Solutions has never place a home managers in a home associated with Rachel B. 

2.  Researching the 14 San Antonio properties that the founders and SA Staging Solutions have personally owned and professionally staged as well as the 10 properties outside of Texas that the founders have personally owned and staged, a Rachel B has not been a homeowner, listing agent or home buyer.

3.  SA Staging Solutions does require that home managers not be present when there is a showing.  There have not been instances where home managers were present during showings with homes contracted with SA Staging Solutions. It is the responsibility of corporate and management to inform the home managers of showings and if a home manager is not made aware of showings because of lack of communication between the staging company and home manager, it is the responsibility of the staging company to deal with these instances.

4.  Home managers sign a contractor’s agreement before occupying a property and the lease/fees are always negotiable before occupying a property.  Utilities are covered by the contracted home manager and are not built into the lease/fee of occupying the property. 

5.   SA Staging Solutions has never received complaints about home managers.  If other home staging companies have received complaints about their home managers, then it would be the responsibility of those staging companies to deal with their home manager’s accordingly.  If an issue or complaint occurred, SA Staging Solutions would then give home managers 48 hours to resolve issues. If these issues are not resolved, the home managers are in violation of their contract and will be released of their duties and will be replaced by more suitable home managers.  I believe this is the policy of all home staging companies and if they did not deal with unsuitable home managers, then that is a reflection of their company, not ours.

6.  Once a property that SA Staging Solutions is staging receives notice of a contract to buy the home, the home managers are notified.  The home manager is given notice to vacate the property and have moved out days before closing… leaving the property in better condition than when they occupied it.  SA Staging Solutions nor have its founders ever been involved with a situation where the properties were not vacated in time.  There hasn’t been an issue with home managers refusing to leave as SA Staging Solutions properties as we find homes of equal or greater value to relocate our home manager to.   

7.  SA Staging Solutions is a new company (founded in August 2017) and the founders have many years of personal and professional staging experience.  Home owners can, if they wish, pursue the idea of occupied home staging themselves, but usually want a company that is committed to overseeing this process as selling homes is extremely stressful and emotional. The concept of occupied home staging was conceived in the 1980’s.  The founders of SA Staging Solutions have owned and managed commercial properties and believe that this addition experience will help in this endeavor.

After speaking to the consumer relations departments for each of these internet companies, a report has been filed for fraudulent claims made against SA Staging Solutions and they are on the lookout for repeated posts using ip address tracking.  With the consult of my attorney, a police report of harassment has been filed and legal action will follow. 

The bottom line is the concept of occupied home staging was not invented by the person making these fraudulent claims…nor is the concept patented.  SA Staging Solutions has absolutely nothing to hide and the unprofessional conduct of this person and his company is excessive and uncalled for. 

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#1 REBUTTAL Owner of company

False Report

AUTHOR: Lorie - (United States)

POSTED: Sunday, November 26, 2017

This report is false.  The properties occupied by home managers of SA Staging Solutions have yet to close.  This scenario is totally fabricated and false.  I believe it is the competition trying to sabotage SA Staging Solutions.

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