• Report: #458999
Complaint Review:

Safe Cart - safecart.com

  • Submitted: Fri, June 05, 2009
  • Updated: Mon, June 15, 2009

  • Reported By:Harahan Louisiana
Safe Cart - safecart.com
www.safecart.com Victoria, British Columbia U.S.A.

Safe Cart - safecart.com Credit Card Fruad Victoria British Columbia

*UPDATE Employee: An explanation of "pending" charges

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I was on the internet attempting to purchase a program called RegCure for 39.95. I put in my credit card number, name address, etc, they asked for my credit card avs number on the back and when i hit enter it an error message came up and said it was incorrect number, so i re-entered the number and hit enter again and the same error message came up that said it was the wrong number. So I called my credit card company and they told me that my credit card had been charged twice today by a company called Safe Cart in the amount of $49.90 each time??? I asked them to remove the charge and the bank said it was pending so they could not remove the charge. I then called Safe Cart customer service and i spoke to Christine a couple of times and she said it was a mistake but she could not remove the charges because they were pending. I got real irate with her and she hung up on me. I called back and got a guy by the name of Marlow and he said the same thing that Christine said to me??? I think this company is doing credit card fraud by showing a error message and getting the customer to ented the avs number over and over. I think this is intentional way of frauding a customer.

Harahan, Louisiana

This report was posted on Ripoff Report on 06/05/2009 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/safe-cart-safecartcom/victoria-british-columbia/safe-cart-safecartcom-credit-card-fruad-victoria-british-columbia-458999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

An explanation of "pending" charges

AUTHOR: Christine - (Canada)

Hello Richard,

As there appears to be some confusion regarding the pending charges you are seeing, I am happy to explain this for you again.

A pending charge means that an attempt at payment had been unsuccessful. These type of charges are usually dropped automatically from your credit card company within 5 business days.

As the charge had been unsuccessful, this means that we never actually received the payment. As this is the case, we have absolutely no way of sending it back to you. If we had the option to, we would definitely send it back as it is our goal to resolve every matter for our customers.

Having said that, I am certain that at this point you will be able to confirm that the charges have 'disappeared' from your bill as the payment had never been sent out to us.

If this is not the case, please get back in touch with us and we will be happy to assist you further.

Kind regards,

SafeCart Customer Support
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