Safeco Security Tampa Poor Service & Product, Doesn't Honor Guarantee - Tampa, Florida

Hi Sally,

I have spent the past 2 months trying to get away from them. I eventually got to the president of the company, Craig McClure, which is located in Texas. After repeatedly asking for the president's info, I finally got it when I asked to discuss the upcoming lawsuit with him. Over the phone, he said (summarized) "I'm sorry, we really dropped the ball, we're going to fix it and give you the service free for the rest of your contract". Needless to say, after we hung up, I never heard back from him, they never fixed it and I'm still in the same boat. I called several times and was sent to voicemail. I sent several emails and received no reply.

I sent him one final message:

"Hi Craig,

I just left you a voicemail, but wanted to send this so
you have it in writing as well. Apparently, you are not a man of your word as
you tried to express to me on the phone a few weeks ago. You have not stepped up
to take care of the problems your company has caused. I am moving forward with
taking your company to court in Pasco County, FL for the civil charges and
SAFECO SECURITY FLORIDA, INC. and NAME REMOVED (SALESMAN) will be contacted by the
Pasco County Sheriff's department / the Florida Attorney General to proceed with
the criminal charges.

Good luck to you and your company.

Sincerely,
Tony"

After sending that, he responded with:

"Tony,
AS of 10/5/11 SAFECO Security will release you from your contract. We will coordinate a time with you to retrieve the equipment from the house.

Please let us know when we can come rip the equipment out.

Thanks,
Craig"


They have not continued to bill us but are not giving us a refund. It is roughly $300-$400 in fees I've paid, and most of them didn't even have the system at the right address. I gave them 2 weeks to give me the refund and they have not so I will be filing in small claims this week.

I recommend that you contact the Hillsborough County Consumer Protection Agency, they have been working with me on this case and have been great. Even though they have no jursidiction in my case because the sale was in Pasco, they are still guiding me. Also contact the Dept. of Business or Professional Regulations (DBPR) in Tallahassee to file a complaint. They are still investigating my case, but they have the authority to do anything they feel necessary, including revoking their business license. I would give you the contact info for my contacts at each organization, but I do not wish to publicly post their information. I can tell you that if they sold it to you on a door to door sale, the chances are their salesman did not have a permit and therefore the contract is void. That is the smoking gun that both organizations have told me. They said usually, it doesn't go past the request for release, but I guess Safeco Security thinks they are special and are willing to fight to the death to keep you under contract. Good luck to you.

I was wondering if there is a way for me to contact TOny. I too have the same thing done to me by Safeco Security. I would like to know if there is anything i can do to get out of this deal.