Safeguard Insurance TOTAL RIPOFF Atlanta Georgia

My wife car was totaled due a flood here in texas 5/26. We contact this company (5/29) and spoke with Sheldon who told us what steps that had to be done and docuements need to get the process started. On 6/9/15 all requested docs were sent by my insurance company, my self and bank lender. 

On 6/10 we checked to see if they reieved the docs and was told no, so we contacted the bank & insurance co again and had them re-faxed. We waited again and contacted them and was told yes they have them and will forward everything to the claims adjusters.

We waited to hear from the adjuster about a week and no one has contacted, so we called them again only to hear the same story. We checked there website only to see that they had no docs at all. Mind you were checking with customer service every 2-3 days & they said yes the had everything.

Finally my wife became so upset that she requested to speak with the claim adjuster and was told that she was not able to, so she insistied on speaking with a supervisor and who in turn stated that the claims adjuster had been out for awhile and she would make suer the the website was update with all the docs they had recieved.

Once my wife informed the supervisor about contact there corporate office then and only then were all docs magical posted on the website, and a email was sent ffrom the claims adjuster (Shamika Williams) and that was on 7/1. My wife contacted her again on Monday 7/6 and left a message, but she has not return my call yet either.

Mind you the cs rep stated again they have the final doc needed which was the payoff check and she was sending it over to Ms. Williams, but still has not gotten a call from anyone again. This company is a big rip off and I just got a letters from my lender stating that I havent taken care of the docs need for them. (this is what safe-guard is saying) 

So we have contacted I lender and informed them of the run around we have been getting from them as well. Our interest is adding daily since the car was totaled off, and now instead of a little over $400 we are at over $600 for our final pay out. We even tried getting help from the BBB & was told they could not help. Go Figure