My mortgage company hired Safeguard Properties to come out and maintain my vacant property. I've moved and the property was listed with my realtor. This past May, two separate neighbors witnessed their contractors go in and out of my house loading my property in their van. They also took items from my garage. My neighbor immediately called my realtor who then called me. The police were called, I filed a police report, I've constantly followed up with them and they have done nothing but give me the run around. They never call you to let you know what's going on. I, because I called, found out the rep that had my case never called the witnesses and he no longer works there. Being persistent I finally talked to a supervisor, lynda, and she basically told told they have too many cases to follow up on. She offered me $400 to basically go away and I declined. I told her wanted to make sure that these guys are held accountable. [continued below]....
..... She did call my realtor but disregarded her account of the events. They stole almost $2000 worth of property but her response was that they signed a sworn affidavit that they didn't take anything?!!!! So confused by their lack of investigation and only going by the thieves words and not my neighbors that witnessed it. So I offered to take time out and do the leg work by going to neighbors and getting their numbers. I gave her that info. I called today and Lynda, who didn't talk to me, sent me a message through another rep stating that my case is still closed. I'm so tired of trying to take the proper measures to get justice. After speaking with Charleen today to get an address to send the small claims info to she rudely said, "go on the website and find it yourself. I'm not going to help you locate an agent" she quickly said goodbye and hung up. People need to know about the practices here at this company, their disregard to whom they serve and their inadequate investigation practices. It's been months now and I shouldn't have to follow up and do their job! I just want the truth to come out and make sure it doesn't happen again.
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