Report: #1001855

Complaint Review: Safeguard Walkin Bathtubs

  • Submitted: Wed, January 23, 2013
  • Updated: Mon, February 04, 2013
  • Reported By: tdspen — Lodi California United States of America
  • Safeguard Walkin Bathtubs
    2500 Old Crow Canyon Rd #425
    San Ramon, California
    United States of America

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Safeguard Walkin Bathtub, San Ramon, California

Complaints & Reviews - Fraud, Company Practices, No Permits Pulled, No

Inspection Done, Ripoff Of The Elderly!!!

Safeguard Walkin Bathtub

Fraud, Company Practices, No Permits Pulled,

No Inspection Done, Ripoff Of The Elderly!!!

Contact information:

Safeguard Walkin


2500 Old Crow Canyon Rd



Ramon, California



Phone: 1-855-751-2030

We had a regional manager named William

Marx come to our home and go over the process and practices of installing a

Safeguard Walkin Bathtub. This included the fact they the company would pull a

permit and get the county inspection. We had the tub installed and now find that

no permit was pulled and no county inspection was done. We have not been able to

reach anybody at the company for resolution. This product is also promoted by

Willard Scott from the today show and I think that is disgusting that he would

promote a product that takes advantage of the elderly!!! Our mom is nearly 80

years old and is unable to use this product as we do not know if it is safe!! We

have turned off the electrical to the unit to make sure nothing happens until we

get a resolution. Please help!!

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This report was posted on Ripoff Report on 01/23/2013 10:17 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Information on Predatory Sales Tactics of Safeguard on Elders

AUTHOR: ScottJ - ()

Do you mind commenting on the sales process your elder parent experienced with Safeguard.  I am looking for others who have been the victims of decptive and predatory sales tactics as my Mother was duped into a $15,000 bath tub.  She is an elder and brain cancer patient who had no concept of what was sold to her and at what price.  She was led to believe by the sales representative that he Doctor had recommended the product for her.  Please provide any information you can.

Thank you,


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#2 UPDATE Employee ..inside information

Thank You

AUTHOR: CPR dept - ()

 Hello Ma'am,

 Since the issue has been resolved, will you please remove your inital complaints from here? If there are still matters that need to be handled you can contact our CPR dept. so we can fix them as well. Thank you for your patience with us and we apolgize for you & mother's exprience. We have grown so much as a  company and have built our customer service dept. from the bottom all over again. All we wish to do is reprimand our mistakes if you allow us too. Thank you and have a blessed day.

Respectfully yours,

Jackie (CPR dept.)


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#3 Author of original report


AUTHOR: tdspen - ()

This has been resolved.

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#4 Author of original report

Additional Complaint and Concerns

AUTHOR: tdspen - (United States of America)

After posting these complaints, the company has now pulled a permit and had the county inspect the job, but now the tub cannot be used as it leaks!! The spray nozzle also leaks even though it is completely turned off. We opened the access doors to find water in the wooden subfloor area as well as cold air from the outside. The area rug outside the tub door is soaked and we can't seem to find exactly where is is leaking from. We are also still having a problem with it completely filling with hot water, before it gets to the line to use the jets. So unless you want to take a lukewarm bath in a partially filled tub, and not be able to use most of the tub features this is not for you! The hinges inside the tub are also sharp and require a covering of clear caulking and the door hinge itself is impossible for our mother to close herself as it is too stiff. In addition to the problems with the actual tub, we are still stuck with doing the unfinished job of the workers from the installation. We had to do our own painting of the walls from where they had left marks, smeared caulking (which we had to provide for them) and spaces in the moulding where things were not measured correctly. Still nothing but problems!!
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