Complaint Review: Safelink - Miami Florida
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- Author Not Confirmed
- Safelink 9700 N.W. 112th Avenue Miami, Florida USA
- Phone: 1-800-Safelink
- Web: www.safelinkwireless.com
- Category: Cellular Phone Companies
Safelink Tracfone Dropped my purchased minute Miami Florida
*UPDATE Employee: Safelink Tracfone Dropped my purchased minute
Show customers why they should trust your business over your competitors...
August 2015 I purchased a 450 minute air time card for 79.00 from Fry's in Mesa AZ I called customer service to verify that the card was good for End of service date and not the 450 card they offered with a 90 day expiration.
Safelink customer service verified it was good until end of service date June 2017.
90 days later they dropped my purchased minutes stating that I had used them and they had no way of telling this or not.
They gave many other bogus excuses such as it is a 90 day card and their is no place to send a copy of your card purchased to us. I sent copy and requested refund to them anyway and never got a response.
This report was posted on Ripoff Report on 12/19/2015 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/safelink/miami-florida-33178/safelink-tracfone-dropped-my-purchased-minute-miami-florida-1275243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Safelink Tracfone Dropped my purchased minute
AUTHOR: TF01 - (USA)
SUBMITTED: Monday, January 04, 2016
Hi Warningbarker,
We are sorry for the inconvenience. If the issue has not been addressed yet, please send us an email to SL.CorpResolutionTeam@safelink.com. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.
Julie
SafeLink Wireless
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