Report: #1363963

Complaint Review: Safelink Wireless

  • Submitted: Sat, March 25, 2017
  • Updated: Fri, May 12, 2017
  • Reported By: yette529 — Copperhill Tennessee USA
  • Safelink Wireless

    Internet
    USA

Safelink Wireless Tracfone Safelink Deativated my phone for No Reason Internet

*UPDATE Employee ..inside information: Safelink Wireless Tracfone Safelink Deativated my phone for No Reason Internet

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One day I can use me safelink phone.The next day when I tried using it gave me a verizon message say call can not be completed.

People calling my phone would get a message saying my number isn't a working number. My verification is in good standing and I have 1198 minutes on my phone. I always make more than one call a month so there is no justifiable reason I should have gotten deactivated. This happened two weeks ago and I still don't have my phone service back.

I have spent hours on the phone with safelink/tracfone and no one can seem to figure out why my service was deactivated or how to get it back on. They first told me that there was an error on my account in their system and it would take 48 hour to remove to call back. I did that. Then the tell me they cant reactivate my phone so they would send another.

Waited on that. When it arrived I called back in and they tell me the sim card in the new phone is bad and they needed to send a new sim card. Waited on that. When it arrived I called back in and they told me that the new phone they sent would not work in my area.

Transferred me to a different person to get a different phone sent and that person said that there was an error on my account in their system and to call back in in 48 hrs. That was yesterday and that phone call was 3 hrs long. That's about the length of every call I've had to make to them . This has been going on for two weeks now and I still don't have any phone service.

I called the USAC yesterday and with my info they pulled up my status in the lifeline program and my status is in good standing and has always been in good standing. They do show a recent phone number change. I have never requested a number change. I've been very adamant thru all of this that I wanted to keep my same number.

I have this number attached to everything.

I've been with safelink for close to 7 years and I've always had the same number so I've used that number for every account for everything I've done in 7 years.I wonder what I will have to do to get my service back and how much longer it will take ?

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This report was posted on Ripoff Report on 03/25/2017 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/safelink-wireless/internet/safelink-wireless-tracfone-safelink-deativated-my-phone-for-no-reason-internet-1363963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

Safelink Wireless Tracfone Safelink Deativated my phone for No Reason Internet

AUTHOR: TF01 - (USA)

Hi yette529,

I am working with SafeLink Wireless and I have read your post in this blog. I am really sorry to hear about the trouble you have gone through. We would like to further assist you with your concerns. To know what we need to do about this, we will need to check your account more. As for the timeframe, we can’t really tell right now. Rest assured that we will resolve this as soon as we can. Please contact us via chat at bit.ly/2gQCmUz?caseId = so that we can start working on your account. Thank you.

 

Mellannie

SafeLink Wireless

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