SaferWholesale.com Order Cancelled, No product received, No Refund received Joliet Illinois

Here is my experience report with SaferWholesale.com.

On 3/13/2014 I researched scooters on the internet and made an attempt to purchase one at SaferWholesale.com online and I intended to use my credit card for the purchase. The purchase did not go through so I called in and eventually talked to a Connor and placed an order for a scooter for close to $900.00. He talked me into paying with an through the phone check so I could save on shipping.

By the 17^th of the same month $900.00 were deducted from my account. That included shipping. Around that day I had emailed SaferWholesale as I had a question about the available colors. Connor statement contradicted what the website stated. Then a day or two later I had called in and asked to cancel the order as my personal situation had changed, due to my job, and I did not need that scooter anymore. The first guy I talked to on the phone seemed kind of ok with it and he then he supposedly needed to connect me with the returns department. All of a sudden I was talking to that Connor guy again, now in the returns department. I repeated my story that due to personal circumstances I need to cancel the scooter order and I want my money back. I told him that the guy before him gave me a positive signal in the form of “no problem”. Then Connor told me that I am lying to him and he told me that I should have read the SaferWholesale return policy. SaferWholesale is a wholesale company, I was told by Connor, that does not give the customer’s money back upon cancellation of an order. They only give in-store credit. I then repeated that I am cancelling the order and I do not want an in-store credit but my money back.

At no point in the conversation while placing the order was I made aware what the return policy of the company is!

As of today 4/13/2014 I have not received my money back and neither did I receive a scooter.

Had I not been talked into doing the transaction by phone check but rather had made the purchase with a credit card I would have my money back already without much of a fuzz.

I do not accept an in-store credit as I would never do business with a company like SaferWholesale again. People who call me, the customer, a liar on the phone, do not deserve my business.

I hope this is helpful to some of you out there. The lowest price is not always worth the hassle involved. I really do not enjoy dealing with these kinds of low end people. I put this company in my folder labeled SCUM on my computer now