Report: #967959


  • Submitted: Mon, November 12, 2012
  • Updated: Wed, November 28, 2012
  • Reported By: Mike — Kentucky United States of America
    51194 Romeo Plank Rd., #254
    Shelby Twp, Michigan
    United States of America



Show customers why they should trust your business over your competitors...

Last February I contracted through an online service to have my car hauled. The bid was accepted from one car hauler, who then subbed the job out (unknown to me) to SafeWay Car Transport. The car was a vintage, near mint 1966 Mustang that my father in law had given us and we were having it hauled from Kentucky to New Hampshire. When SafeWay Car Transport picked up the car they immediately damaged it when loading it onto the truck, as the front point of the hood was lifted into the front of another car as the operator positioned the mustang. The hood had a gouge and damage to the chrome trim piece. My father in law (a retired car hauler himself) was there when the car was loaded, and commented that he had never seen anyone not know what they were doing like this operator. During the course of transporting my Mustang, the operator had to move it to make way for another car he was picking up, and this time he completely smashed and destroyed the passenger side headlamp, bezel and assembly. 

The damage was pointed out to me (hard not to notice it) when they dropped the car off, and they promised to get me a check to repair it quickly. The owners of Safeway Car Transport, Michael Newson, requested that I get two insurance estimates. I took the car to two different body shops, and got estimates for just over $1,700 to have the repairs made. Both shops were within $50 of each other on their estimates. Then, Michael Newson requested pictures of the damage, so I sent them two pictures taken with a cell phone. They sent these two pictures to a "desktop appraiser" who then gave them a repair estimate of $1,200+, without having even seen the car or the extent of the damage. To make things worse, the desktop appraiser admitted that he had to go by an estimating manual that only went back to the 1987 Mustang, since that was the oldest he had. Numerous times Michael Newson told me that there were aftermarket parts available cheaply through catalogs to make these repairs. More than once, the body shop who did the work on the car told frank that aftermarket metal parts did not usually fit and had to be modified at the shop, and they were far inferior to OEM parts on a vintage car. They questioned the labor rates ($40/hour from their desktop appraiser vs. $60 from both shop estimates due to the fact that the car was vintage) more than once. The bottom line is that I contracted with Safeway Car Transport to haul a vintage car, and they accepted responsibility for it with a "guarantee" to deliver it undamaged. 

Michael Newson made it clear that this was not an insurance claim since it was below their $2,500 deductible. They first tried to get the body shop to accept their desktop, 1987 based estimate and after two months I finally told the repair shop to go ahead and fix the car while I sorted out the payment. After repairs were made, Michael Newson then offered me Just over $1,200 LESS a $250 "deductible" (for a non-insurance claim) that would have paid me just over $900 for a $1,700 plus repair bill. This is just one instance where Michael Newson flat out lied during the course of this transaction. 

There are literally dozens if not hundreds of car haulers available to haul your car or boat, and the internet makes it so much easier to find a good reputable one who stands by their business and backs up their guarantees. With so many decent haulers out there, do not make the same mistake I made of doing business with dishonest scumbags like Michael Newson of Safeway Car Transport. People like this only give an industry a bad name, and unfortunately through no choice of mine, our paths just happened to cross. Don't take the chance. Use a reputable car hauler for your vehicle and don't end up wasting six months of your life fighting over a repair bill for incompetence. 
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This report was posted on Ripoff Report on 11/12/2012 08:44 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company


AUTHOR: transporter - (United States of America)


1st my company was not in business until Aug. 2012, we were NOT in operation when the alleged issue occurred in February 2011.  

2nd, We are brokers and do not touch the customers car! The carrier is responsible party for any damages and repairs. 

3rd, I was contacted via email to get this review removed for a FEE by an "Eric" at an SEO company called Prominere ironically. If you google them you will find them all over the internet for scamming individuals.

4th, This could be a mistake by the individual if its not an attempt at extortion as this individual might have been referring to Safeway AUTO transport which does have some negative claims and were in business at the time mentioned.

Please contact me directly at  800-453-6334 or and I will provide references and a location for industry reviews which shows our 5 star rating.

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