Complaint Review: Safeway - Lakewood Colorado
- Safeway 11088 W Jewell Lakewood, Colorado U.S.A.
- Phone: 303-989-8810
- Web:
- Category: Grocery Stores
Safeway RUDE customer service Ripoff Lakewood Colorado
*Consumer Suggestion: You didn't deserve that!
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I was in this store tonight (4-29) at 9:00pm with my three young kids. I was going to purchase about 8 items. I was waited on at the register by Brandon Derrington. Brandon was rude from the moment he started ringing me out. Never bothered to say "Hi" he would just scan a product and literally throw it down the counter.
One of the items was for my 6-year-old daughter's birthday party on 4-30, and as he threw it down the counter she just looked at me like "Why is he throwing my stuff?"
One of the items I was purchasing did not scan. He said in a VERY RUDE tone "Do you know how much these are?" and I said "no." He told the bagger he would need a price check and the bagger walked off. He asked me again "Do you know how much it was?" and I said "no" again. He said "What do think 2 for $1? $1 each? Cuz I'm not walking back there." I said "Excuse me?" Thinking he MUST be joking. And he said "I'm not walking back for a price check. I'm busy."
Not only were his words rude, but he was talking to me in a rude tone, like I was the biggest inconvenience in his life. At this point, I'm just looking at him. So he says again "I'm getting slammed, I'm not doing a price check." Like I've just asked him to lay down in front of an oncoming car. I said "You know what? Just forget it." and started walking off. I'm not giving one penny to a store that employs someone this rude. Then I turned and told him I had NEVER been treated so rudely in my life and he said "Whatever."
I asked him where his manager was and he said "Right behind me." Apparently the closing manager, KC Nutter, was at the register behind him and NEVER SAID A WORD. I told the manager that he (Brandon) was the RUDEST person I had ever been waited on. I have been shopping at Safeway for YEARS. I cannot believe Safeway would employ such a jerk. He was beyond rude. I think everyone should know what type of customer service to expect from this Safeway.
Kim
Lakewood, Colorado
U.S.A.
This report was posted on Ripoff Report on 04/29/2006 09:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/safeway/lakewood-colorado-80228/safeway-rude-customer-service-ripoff-lakewood-colorado-189247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
You didn't deserve that!
AUTHOR: Damon - (U.S.A.)
SUBMITTED: Sunday, April 30, 2006
I apologize for man-kind's sake that you did experience such poor customer service from a jerk like this. I usually do not go to Safeway when I shop, but if I am on the westside of town, I definately will not go to that one. I am a man of faith, but if I was in that situation, I really would have been tested.
You certainly did the correct thing by leaving, and hey, maybe try King Soopers. I have been to several and have experienced nothing but the best customer service. I empathize, since I have a little one myself, and am quite sure that is what held you from going off the handle.
I hope all goes well at the party today!
P.S.-Just out of curiousity, if you find out if something happened to Brandon, I would like to know!
GOD BLESSES!!!
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