Complaint Review: SAI ALARM - Arlington Heights Illinois
- SAI ALARM 2101 South Arlington Heights Rd Arlington Heights, Illinois U.S.A.
- Phone: 847-9568650
- Web:
- Category: Consumer Services
SAI ALARM Wrongful Contract Extension Arlington Heights Illinois
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I signed up for a three year contract for Alarm Monitoring Services from SAI alarm three months from the end of the contract, I contacted them about canceling. At that point I was told that I needed to call within thirty days of the end of the contract and cancel over the phone. I called within thirty days and on the phone I was told that my contract was auto renewed because I did not send a letter to them. I would have but that is not what the rep told was required to cancel. I was then told that there was a stipulation that it must be in writing. I asked the rep if we could come to some sort of agreement as I was at the time 28 days from the end of my contract and I was told that I had to pay for an entire year from that point. He told me he would lower my bill by five dollars a month. I understand that there are stipulations contained in a contract but this is obsurd and I was not told on the phone that it was necessary that I wrote in. I WAS TOLD TO CALL WITHIN 30 days. Which I can only assume was to ensure that I would get ensnared into another year. I could understand if I had to pay a small fee to cancel however they want payment for an entire year to cancel. I contacted the BBB and thier response was "its in the contract" well shame on me for thinking thier customer service had my best interests in mind. This company is a fraud.
Mcphersonz
fernley, Nevada
U.S.A.
This report was posted on Ripoff Report on 05/04/2009 08:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sai-alarm/arlington-heights-illinois-60005/sai-alarm-wrongful-contract-extension-arlington-heights-illinois-448791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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