• Report: #939812
Complaint Review:

Sal Avila

  • Submitted: Tue, September 11, 2012
  • Updated: Tue, September 11, 2012

  • Reported By: Salvador — Poway California United States of America
Sal Avila
12952 Slack Street Poway, California United States of America

Sal Avila Wipe New, Excessive Shipping & Handling Charges that were not disclosed. Each Item shipped seperately for more shipping and handling charges. Forced to take bonus offer and pay shipping. Poway, California

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Ordered Wipe New from an As Seen On TV advertisement. Called the number on the screen which sent you to an automated information recording to record your name and address, order quantity and declined the Bonus offer.

Never was told it was ordered or shipped.

Received the set seperately and the Bonus item that was not ordered.  Shipping and Handling was $31.96. The actual product was $39.98. Which was suppose to be 1 Double the size bottle for $19.99 as per the website also at www.getwipenew.com. Double the size bottle is very small to be double. Was shipped 2 bottles and charged shipping and handling on both when I only ordered 1.

Shipped in small box that was 5x5 inches.
1 bottle double sized $19.99
Shipping for bottle $7.99
Bonus Detail Kit Free (declined offer)
Shipping $7.99

Have not received 2nd box which should have the same.

Called the number on the invoice. The only thing that I could do was return the item minus the shipping and handling charges. Apparently this is a common occurance sending more that one bottle. Offered me $8.00 credit for one bottle for which I was charged $19.99 that I didn't order. If I was to return the product I would be out $31.96 for shipping and the product. So I took the $8.00 credit.  

I asked why such excessive shipping and handling charges? Answer was the handling charges are for those who answer the phones and ship the products.  I left my order on an automated service that was voice activated. Someone has to process the order. My Order should only have been for:

1 double sized bottle $19.99
shipping $7.99
Total $27.98 Not $71.94

The bottle size is 3 oz. Now if it was double sized wouldn't that be 6 oz. It is only a 3oz bottle and the bottle no where on it says double sized.

Hope this keeps someone else from being ripped off.

This report was posted on Ripoff Report on 09/11/2012 06:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sal-avila/poway-california-92064/sal-avila-wipe-new-excessive-shipping-handling-charges-that-were-not-disclosed-each-i-939812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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