Sale Guruz I paid for a special curling iron, and they have never shipped the item. Internet

I purchased a curlling iron from a Facebook ad.  Several weeks later, and still not having received the curling iron, I inquired about it via email.  I received a response telling me to check the email order confirmation to track the order.  I couldn't find it, but went to the website to track the order...it shows that there is an order number, but no tracking number.  

I have now sent more emails and one to a supervisor (??) and no one is answering.  When I go on-line, I should be able to 'chat', but no one is ever there.  So weird!  So I googled "Reviews on Sale Guruz" and your company popped up, with an almost identical complaint as I have.  I just haven't checked Facebook or Instagram, but the more I read, the more I think I am just out the money, and no 'neat' curling iron.  I wasn't wanting a refund; I wanted the curling iron, but I am probably out both.   

I just went to Facebook and Instagram and, sure enough, they cannot be found.