Report: #199408

Complaint Review: Sallie Mae, Sallie Mae Servicing, SLM

  • Submitted: Tue, July 04, 2006
  • Updated: Wed, May 23, 2007
  • Reported By: Royal Oak Michigan
  • Sallie Mae, Sallie Mae Servicing, SLM

    Wilkes Barre, Pennsylvania
  • Phone: 888-272-5543
  • Web:
  • Category: Loans

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I was a student at ITT Technical Institute (a trade school) and graduated in Sept. 2003. I went from there to a Private Technical University. During my years in school I was diagnosed with multiple sclerosis. I was not having any problems but felt that life should go on and not to dwell on what might happen.

Into my second year at the university and doing well things changed. In Dec 2005 the MS is starting to progress and I am having trouble remembering notes. Grades are going from straight A's and on the Dean's Honor Roll to C's and D's.

I decided it was best to drop out of school since things were drastically changing. The only problem is that I have loans to pay back and have every intention of repaying. I was sent the loan discharge papers for my neurologist to fill out but decided not to after receiving phone calls from Sallie Mae twice an hour from 8am to 10:30pm.

I know this is harrassment and wrote letters to Sallie Mae asking them to please stop calling so much. Their calls have been timed as close at 10 minutes apart. They don't stop. They sent me a letter back stating that they can basically do what they want because they are under federal guidelines. They said they don't have to stop calling.

I have filed reports with the FTC, etc. No help from anyone.

I tried to get an attorney who said there is nothing they can do to help me but said "just don't answer the phone". This is getting annoying because my mom and I are unable to sleep. I sleep often during the day because of chronic fatigue amongst many other symptoms.

Every time Sallie Mae calls is does not come up on the caller ID. What does come up is WCC. I have no idea what this stands for. Other times it comes up as Unknown Name or Unknown Caller and no number at times. Most are 866 numbers.

Since this mess has started it is stressing me out. Stress plays a major roll in MS symptoms and its progression. I don't answer the phone since I have talked to them numerous times and usually get nowhere. I don't know what else to do about Sallie Mae.

Royal Oak, Michigan
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#1 Consumer Comment


AUTHOR: Jake - (U.S.A.)

FDCPA often works against collection on a private consumer debts. Public and non-dischargable debts such as federal student loans, child support, taxes, etc have separate and very different rules.

The fact that OP mentioned that attorneys and government agencies had told them nothing could be done to stop the collection calls was your big fat clue.
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#2 Consumer Suggestion

Check out the FDCPA

AUTHOR: Jack - (U.S.A.)

Jake, you need to read the Fair Debt Collection Practices Act. Especially Sections 804(3), 805(c), & 806(3). I think you'll find that a company's ability to phone call when attempting to collect a debt is limited to one call per day. More than that may be construed as harrassment and, if a consumer elects to not be phone called at all, they have that right. At that point, however, a company has the right to pursue other means of collecting (lawsuits, etc.)
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#3 Consumer Suggestion

Total and Permanent DIsability DIscharge

AUTHOR: Jake - (U.S.A.)

"Total and Permanent Disability

If a physician (doctor of medicine or osteopathy) certified that you are totally and permanently disabled and you meet certain other requirements during a 3 year conditional discharge period your loan(s) may be discharged.

You may request a "Loan Discharge Application: Total and Permanent Disability" from our forms request page."

Source: United States Department of Education:

Some of the "certain other requirements":

-Federal student loans only (IE Staffrd, Perkins, Parent Plus, Grad Plus, SLS, etc). "Private" and "alternative" student loans are not eligible for discharge under this program.

-Must be unable to work in any capacity, doing any job, even a job that has nothing to do with what you got your degree in, or a job that you consider beneath you.

-Disability must not have existed at the time the loans were taken out. If the condition that makes you completely and totally disabled existed at the time the loans were disbursed, but has since deteriorated so significantly that you are now completely and totally disabled and were not when the loans were taken out you may still be eligible for discharge.

A few more things:
-Federal student loans are insured by a state agency, and if you are granted a TPD discharge that guarantor agency would pay your loans in full; therefore it is in your lendors best interest to assist you applying for this discharge if they have reason to believe you qualify.

-Your lendor has every legal right to call you if you are delinquent; they are legally required to exercise "due deligence" if you account is past due, this includes telephone calls, letters, emails, etc. The state guarantor agency, and any agency they contract, may also call you. Payment is not the only way to resolve delinquency; your loans can also be brought current with a deferment or forbearence.
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#4 Author of original report

Sallie Mae, Sallie Mae Servicing, SLM, Wilkes Barre, Pennsylvania, Harrassing Calls

AUTHOR: Liz - (U.S.A.)

I have talked to Sallie Mae several times stating that I am disabled due to MS and they don't care. This can be verified by my doctor and I am also on state disability and waiting for social security disability.

I have stopped answering the phone because these people just go around in circles. The lady I talked to didn't even understand what MS is. I told her I am disabled and she kept asking when I will be going back to work. I told her I am disabled and will not be able to go back to school or work. This is the run around.

No one there can tell me what my rights are and what my options are because I am disabled. They do not care. I am afraid that if I sign their documents I will get myself in a larger mess and they will take me to court. I am preparing myself for the possibility of going to court in the near future over these loans.
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