Report: #1076552

Complaint Review: Sallie Mae

  • Submitted: Fri, August 16, 2013
  • Updated: Fri, August 16, 2013
  • Reported By: Kenneth — Jackson Mississippi
  • Sallie Mae

    Philadelphia, Pennsylvania

Sallie Mae My wife and I made a payment of $391.23 and Sallie Mae have not applied it to the loans we cosigned with our daugther. We only want Sallie Mae to apply the $391.23 to the loans. Philadelphia Pennsylvania

*Consumer Comment: question

Show customers why they should trust your business over your competitors...

 My wife and I cosigned loans with our daughter and we made a $391.23 payment to Sallie Mae on 07/23/2013. The $391.23 was made to cover July and August and nothing has been applied to any of the loans. We are receiving 3 or 4 calls per week from Sallie Mae asking for payment.

Sallie Mae is charging us additional interest and fees for non payment when in fact we have paid $391.23. All we want is for Sallie Mae to apply the $391.23 remove the added interest and fees and we can move forward.

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#1 Consumer Comment


AUTHOR: Jeanski - ()

What was there response when you told them you already paid? It was probably "We didn't receive it".  In that case, all you have to do is provide proof - a cancelled check, the confirmation number if you paid online, or a credit card bill showing you charged it.

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