• Report: #726132
Complaint Review:

Salon Spaware

  • Submitted: Thu, May 05, 2011
  • Updated: Thu, April 12, 2012

  • Reported By: QC Reflexology — Gilbert Arizona USA
Salon Spaware
1788 Drew Rd. First Floor Mississauga, Ontario Canada

Salon Spaware Saloln Spaware failed to provide fully operable software at the time promised. Mississauga, Ontario Canada

*Author of original report: My Bad Salon Spaware

*REBUTTAL Owner of company: Turns out we're not so bad.

*Author of original report: A change to a new software company.

*Author of original report: Finally, some inside information about Salon Spaware!!

*UPDATE EX-employee responds: Truth about SalonSpaware

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Salon Spaware's (out of Canada) favorite response is "Next month it will be done", that will only work a couple of times before patience starts to run out.  Now, if it is the policy of the company to advertise, distribute and sell software that has NOT been fully de-bugged then I don't want it.  So, when Brad in early April 2011 stated that the marketing module I paid for six months ago will be ready on May 01, I was elated.  But later when I called on May 02, 2011 Brad told me it was the instruction of the owner that he will not help me at all because of a complaint I posted the previous month (even won't answer is the program is ready) and that is a business practice I will not tolerate.  In addition, I will not pay for tech support on a product that is not fully ready because here I am six months later with only half a product.  This is not my first issue with the company and they seem to have several issues in regards to their programming.  I was told, after six months, by Brad that the credit card module was defective and that all resources have poured into that software module.

I don't like the smaller guy getting pushed around and trust me being on a computer all day and copying and pasting a specific complaint is a great way to say you guys are messing up and you

should be prepared to handle any criticisms from potential clients.  My complaint is not my fault but a result of your lack of actions and your business practice of threatening clients who have purchased a great amount from your company.  But I get it, Salon Spaware can say "Hey this company has spent thousands and they NEED US to keep going.  No, I will seek out US based companies for a new program and add that to my complaints for any readers who are following the DOZENS of posts I plan on putting up.  I don't take threats in a very calm matter.

If any potential buyers have any questions please contact Jim @ (((phone number redacted))) QC Reflexology.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 05/05/2011 02:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/salon-spaware/mississauga-ontario-l5s-1l7/salon-spaware-saloln-spaware-failed-to-provide-fully-operable-software-at-the-time-promis-726132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

My Bad Salon Spaware

AUTHOR: - ()


Yes, that was a frustrating month for me shopping for new software.  The ONLY reason why I had to switch from Salon Iris (whom I went with after Salon Spaware) was because they did not have a multi-location set up.  That email I inadvertantly sent to Salon Spaware was supposed to go to Salon Iris.  When I was using my list of email contacts I accidentally selected Brad thinking it was Salon Spaware.

With that being said we settled on Salon Ultimate that had multi-location and everything was in house for emails and text messages with no extra charges... very nice.  So far I am satisfied and the tech support has been number one!  They even went so far as to roll out a referral system that was slated to go out as a bundle in a couple of months.  Since my business is built around referrals that was very much appreciated.  As far as Salon Spaware I regret sending that email leaving the impression I wanted to go back to them but if you read it with the intention of knowing I was sending that to the current salon system (Salon Iris) the email would make more sense.


Jim Dale

QC Reflexology

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#2 REBUTTAL Owner of company

Turns out we're not so bad.

AUTHOR: Blake Rector - (USA)

Below is an unedited email we surprisingly received from Jim. Salon Iris apparently didn't work out and then Salon Booker really didn't work out. The features Jim is asking about (multi-location) our program does very well and he even referred to us as a "great company".


From: Jim & Linda @ QC Reflex [mailto:lavern01@gmail.com]
Sent: Tuesday, January 20, 2015 11:12 PM
To: Brad
Subject: QC Reflexology 


Seems we are still with you as Salon Booker mislead me with their sales department, otherwise they would have been a perfect fit but I do not associate with that business mentality.

Has anything been discussed at your meetings on the possibility that some companies might expand and need a separate address for each store as their text & email messages went out?  I hope many businesses are growing and expanding, I would just like to see a great company as yours, with all that technology, grow with us.

What is expected to come out feature wise during the first quarter of 2015 for Salon Spaware?

We are 80% sold on your company, it is just the multi-location thing that draws it back.

My 100% rating on Salon Booker went from 90% then to 10 in the course of just a couple of days.

This is why you are so hard to shop for because you have most of what I need.  I almost had it but again, I do not like to be mislead as it implies I am a fool.  I would love to fly out sometime and talk with your R&D department as there is so much more you can do.  Just my opinion.

I look forward to your response and have a good day!


Jim Dale

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#3 Author of original report

A change to a new software company.

AUTHOR: QC Reflexology - (USA)

My issue has been resolved by seeking another software company based in the United States.  After using Salon Spaware for four years it was a major decision to switch companies.  But, due to my frustrations with Salon Spaware making the switch to Salon Iris made it easier to do.

Salon Iris is located in the Michigan and the customer service has been incredible! Service support is free for the first year.  After that support is $65 a month but is only charged by the minute and not a flat rate.  In other words you pay for what you use, not just a monthly payment.YouTube videos for "how to" tutorials plus a great help menu.
I have not waited more than a minute to get support on the phone.

SMS is FREE!Offers online booking at $249 and a website setup service if needed. Unlike Salon Software not every module is a flat rate of $500. Setup of software and migration is seamless and offered no issues. I looked at several different companies, cost, database systems, functionality and ease of use.  If anybody is reading this and would like to compare companies I have found the service and business practices to be far and above that of Salon Spaware.
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#4 Author of original report

Finally, some inside information about Salon Spaware!!

AUTHOR: QC Reflexology - (USA)

I want to respond to the ex-employee and thank him for bringing to light what I had always suspected.  Before starting I will state that I am currently looking for a new salon software system and will spend the next four months evaluating different companies based in the USA and not Canada.  In the USA businesses are held to a higher level of accountability.
Salon Spaware has taught me one thing:  Don't believe everything that you hear and do your due diligence when checking out a new company to do business with.  If I used a scale of 1 to 10 to rate Salon Spa Software I would give them a 5.  The main reason why the score is so low is due to bad tech support and the management of the company led by Blake and Brad.  Blake runs the company and Brad runs tech support.

It is true what the ex-employee stated, Salon Spaware sells it products based on empty promises. I personally run my business with honesty and integrity and have never mislead not one client.  I have seen that the tech support staff is employed with a revolving door as they do not last with that company, a sign of bad internal management.  Now this is the funny part, Salon Spaware spends one year developing SMS messaging for cell phones (something many other software companies already have) and when they called in November 2011 to say it is ready to go my partner stated that we wanted to think about it as we look at other options.  Keep in mind we waited almost one year for this roll out as the date kept being pushed back.  

Now, in February 2012, I call to say that we will take it and I am told that due to our backing out of the SMS module that they no longer continued with SMS.  Short of calling them a liar I find it hard to believe that they spent all that time and money developing a module only to scrap it because one of their customers decided to wait on committing to it!  I was told that they would refer SMS to us via a third party and was told by tech support that Brad would call me later that day with the name of the company (the tech support guy sounded nervous as if he was told to make something up).  It has been over a week and Brad never called me... As usual!

Bottom line:  There are much better companies out there so do your homework but by all means keep Salon Spaware at the bottom of your list because as a customer Salon Spaware will keep you at the bottom of theirs!  If you are an existing Salon Spaware customer or are a potential client looking at the product, you are welcome to call me anytime about this review.

QC Reflexology
Gilbert, AZ
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#5 UPDATE EX-employee responds

Truth about SalonSpaware

AUTHOR: unkown101 - (Canada)

I am an Ex Emplyoee of SalonSpaware and I regret to say that all issues that you have faced are due to the questionable workings done by the Owner Blake Rector.

Quite Simply he is a slave driver that tries to push the most out of this employees with as little compensation as is possible by Law in Canada. TurnOver for development and TechSupport is extremely regular with most people not lasting longer than about a year to a year and a half after being mistreated by Blake and his "head Manager" Brad.

I might add that Brad is not technically inclined one bit and is unable to do anything more than walk into the programming department and say what he thinks.

the Blake Method for making money is to tell customers what ever it takes to make the sale even though the product is not fully ready or tested. The method of testing is to install it on customers machines and "see" how it goes.

Blake does not even use fully licensed software in his internal networks and will pirate operating systems in order to save a buck. how can you expect to get support from a man that himself does not pay for support to software he himself uses.

I was one of the most senior Technical Support Representatives at his company and left after he would force me to lie to his bigger customers about fixes that were in the pipe when they were not even on the drawing board just to keep them paying support.

he does not give you access to your own database which you own and keeps it password protected so that you cannot get our data out of the system if you and will decide to leave his software.

the average income of a Support Representative is about $20,000 a year with no extra's and no bonus, as I said he will do the bare minimum for his employees as is required by the government to keep them from closing down his shop or litigation.

I must say that not all Canadian Companies are like this. this is an example of a man who would sell his own mother to make an extra buck.


they have not come out with a stable version of the operating system since most of us the Senior Tech Support team left in a mass exodus due to his mistreatment of us.
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