I made a routine purchase via Aliexpress. I have done many times previously with no major issue - that being said, I had never actually bought anything substantial. I bought a phone from this seller. All appeared fine initially, although when I received the phone, I noticed that the back battery cover would not close. At that point I was lucky enough not to have left feedback or closed the transaction - so the payment was not yet released. Obviously due to this fact, the seller was quite helpful in sending a replacement cover.
I received my replacement cover, left my feedback & stupidly released the payment. The replacement cover was slightly better, but still bent enough not to close. At the time I figured that I would be done with it. Then I attempted to obtain another cover as I apparently had a '1 year warranty'. Since then & to this day, the seller has made excuse after excuse telling me that this is NOT part of the warranty (but how do you have a phone without a back battery cover?). After continual emails (which largely went unanswered), the seller promised to send me a cover within 10 days.
10 days passed - no communication & no cover. Eventual replies to my various messages were same as before. One of which being:
'Dear friend. do you know the what mean with the warranty? warranty mean is if the phone have problems i will help you fix it. but if need change some things you need pay money. do you know?'
An attempt at being rude & avoiding the warranty (when is a battery cover NOT part of a phone?)... This is my last resort regretfully, but I NEED to get this out there just in case some other poor person receives a poor quality product & poor service at an expensive price. Does not honour their 'warranty' (puts their own conditions on it although it is nowhere mentioned in detail) or their word. Had I had the opportunity to avoid this seller, all things considered, I most definitely WOULD have....