Sam Pack's Five Star Ford Deceptive Trade Practices, Ignoring Customer Needs, False Representation Ripoff Carrolton Texas

This year, I ordered a 2007 Ford Mustang CONV from Sam Pack's Five Star Ford. The Internet Sales Manager Mark Sidweber and I exchanged email communications detailing the unfettered options I wanted on the vehicle. When we came to an agreement, Mark said to come by the dealership, to sign the paperwork for ordering the vehicle.

02/27/2007 - I went to the dealership to sign the paperwork for ordering the vehicle (quote ####### dated 02/27/07). Mark Sidweber assured me the items were in the computer order, and the sheet I was signing was only to serve as a formality for his records, giving him the clearance to order the car from the factory. Mark refused to show me the computer order he referenced, or make copies available to me after numerous requests for such documentation, but assured me the order was complete, to include, but not limited to:

- Active Anti-Theft System
- Sirius Satellite radio
- Convertible Soft Boot
- Pony Spinner Caps
- 3M Window Tinting (dealer installation)

04/17/2007 - Mark Sidweber called me on the phone, to notify me the vehicle had arrived at the dealership, and also stated during our phone call communication he was not able to honor the 3M window tinting we had agreed to. I respectfully declined his offer for a different window tinting provider, but told him I would travel to the dealership to accept delivery of the new vehicle. I arrived at the dealership, to look over the vehicle's options, and make payment. After reviewing equipment on the vehicle, I inquired on the missing options previously agreed upon. Mark said they were not ordered, nor part of our agreement, and claimed I never communicated these options to him. Also, he produced a different sheet (quote ####### dated 04/17/07) than used previously, detailing the specifications for the vehicle and the options that were included. Upon my questioning his reasoning for omitting my requested items, he claimed these were not part of our agreement. In addition, he refused to acknowledge the items I specified in our email exchange, even while showing him these items in our emails he had printed for his records. The additional items Mark omitted when ordering the vehicle, same as listed above: Active Anti-Theft System; Satellite radio; Convertible Soft Boot; Pony Spinner Caps.

At this point, I asked Mark if he was aware of the Texas Deceptive Trade Practices Act. Without answering my question, he quickly gathered all documents on his desk, exclaiming the transaction would not continue, and we were through talking. In his haste, he took possession of some of my paperwork, which I was able to reclaim without incident. Mark continued, by accusing me of threatening him, numerous times. I explained there was no need to threaten him, simply because I am a consumer in the state of Texas, and acknowledge the existence of the laws protecting consumers.

Furthermore, Mark at one point during our conversation, informed me he is not under any obligation to honor the $500.00 Customer Rebate Program #32212 Certificate # #########, considering it was not documented in our earlier agreement. I informed Mark that I was not aware of his ability to circumvent or supersede Fords Factory to Customer Incentives, for which he justified by stating it was not in writing on our original agreement. It is due to these statements, and Marks refusal to acknowledge a serious oversight on his part, and to honor my requests for equipment to be ordered with the vehicle, which qualifies this agreement to be executed in bad faith.

I requested the opportunity to speak with the Dealership Manager. When he arrived in Marks office, I inquired on the reasoning for not honoring the options I told Mark I wanted on the vehicle. The Manager was not able to provide a viable explanation for the omission, nor was he willing to acknowledge this fact, nor rectify the situation, even though he was provided numerous opportunities. After a stalled conversation, he relented to the X-Plan price, and all applicable rebates, and then I was sent over to the finance officer, to finalize the payment for delivery on the vehicle.

During the time I was trying to conduct business with Curtis, the finance officer handling the paperwork, the original sales associate, Mike Munden, continued to interrupt the conversation, demanding my social security number and mother's maiden name, stating he needed it for the county vehicle registration, among other interruptions for various information. Curtis placed numerous blank documents in the sales packet for me to sign, including the Texas Application for Title, with instructions these would be filled out at a later time. I explained I would not be signing any blank documents, and continued signing the documents that were filled out, and told Curtis I would return on Wednesday, providing them with ample time to ensure the remaining paperwork was complete and accurate.

18 Apr 2007 - On Wednesday afternoon, I stopped by the dealership, and then was informed the documents were not complete, but they would call me when the paperwork was ready. In the meantime, I made numerous inquiries with the local law enforcement offices, and the Texas Department of Public Safety, as to the legality of the information Mike Munden claimed to require. Each office informed me there is not a legal requirement on the dealership or a municipality for my mother's maiden name, and to report this incident immediately to Ford Motor Company, as this practice is irregular, and does not appear to be of legitimate business use.

19 Apr 2007 On Thursday afternoon, I arrived at the finance offices for Sam Pack's Five Star Ford, to sign the remainder of the documents pertaining to the sale of this vehicle. I met with Curtis, and requested a copy of each document pertaining to this transaction, and was told I had already received the copies I needed. I repeated my request, illustrating the point to him that I had not yet received a copy of all documentation pertaining to the sale of this vehicle. I carefully explained the situation to Curtis, walking him through the inventory of each and every document in the file, making a comparison, and demonstrating to him which documentation he needed to provide copies of. I also inquired on the documents Mike Munden used as justification for my SSN and mothers maiden name. He told me the information was needed for the X-Plan, but their course of action had changed, and they decided not to go through with X-Plan pricing, therefore the documents were subsequently destroyed. I inquired further, to receive the reasoning they needed this for the X-Plan, reminding him I had already provided them with the X-Plan Information and PIN at the time the paperwork was signed on 04/17/2007. He was not able to provide me with a viable answer, after this being stated. I asked him about the inconsistencies with information they are providing, when presenting a requirement for my personal information. Curtis was not able to provide a compelling explanation for the manner in which they conducted themselves with this transaction.

In my opinion, the inconsistencies are less than agreeable, the salesmen arbitrarily decide what is suitable for the customer, and the only thing that is consistent, is the way Ford allows it's employees to conduct themselves in the marketplace.

As far as I am concerned, Ford is currently being afforded the opportunity to provide a compelling reason for me to continue doing business with them, over the competition, into the future. But it remains to be decided.

CC: Ford Motor Company
Texas State Attorney General, Consumer Affairs Division
ripoffreport.com

Eric
Irving, Texas
U.S.A.

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