Sams Club Discover GEMB took my payment and said they did not get it and charged me finance charge and late fees Elpaso Texas

There are thousands of complaints WORLDWIDE. they are totally and completely incompetent.

I had to get the Office of Thrift Supervision to make them fix the problems GEMB made to my JCPenney account, after they forced it into default and sold it to a collection agency due fraudulent charges and an unauthorized change to my mailing address. NOT ONE CALL WAS MADE TO ME!


I believe-but cannot prove that the fraudulent charges were from someone inside of GEMB taking advantage of the unauthorized address change as they appeared within a week of the change. Knowing that it would be months before I learned anything about it!

No one else had access to my account info and I leave my rarely used dept store cards locked up safe at home until I need them.

I'm an attorney investigating similar claims against Sam's Club and GE Money Bank and I would like to discuss your situation further. Please contact me via e-mail (((Redacted)). Thanks.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I had to go to my local Sams Club and get them to call GEMB and they were rude to Joanne (the employee who helped me) she proceded to call another number and got a supervisor Amy on the line who was very helpful. She told me that they did in fact get the payment and applied it to the wrong account. She waived all the late fees and interest charges resulting from their mistake.

She also credited my payment to my account.I asked her to please close the account and send my final bill which I payed off online moments ago. I hope this is the end of this story,we shall see. I refuse to do business with people who make mistakes and put the burden of proof solely on the innocent party. Even after I sent all the proof and jumped through all their hoops they wouldnt even respond to me or acknowledge they received any payment or what happened to it. After getting Joanne from my local Sams Club involved the payment was found within minutes and the apologies were flowing.

In all my dealings with credit card companies when you call you get answers! With GEMB you send your payment to Texas and you have to call Florida for customer service they have no fax or anything then they want you to send your proof to two different addresses in Texas! Im glad I am rid of this company. Never again! 3 weeks of pure hell.

Hi Amy

I had a similar problem with my Sam's Club credit card. The person I talked to indicated they were changing to a new system. It took me two calls and an pointed email to get positive results.

You might check their web site, in my case they actually showed receiving my payment on time but posted them two days later. The did remove all late and interest fees.

The only suggestion I can make is to call again and if you don't get a good answer ask for a supervisor, above all be polite.

I just posted my experience but it is not on the site as yet.

Ray

I am still waiting to hear something from GEMB. I have called and e-mailed and written letters with no response from them. I dont know what else to do.They gave me an address to mail proof to them but there is a different address on the back of my statement so I am sending a third letter with proof of payment on Mon march 3 and I am sure they will charge me a late fee and interest on my last purchase on Feb 18.
I will never do business with them again and I am afraid to send them my 205.40 payoff for fear they will take it and not acknowledge they recieved it.I cant believe they can do this to people. Who is protecting the consumer?They would make a lot more money to keep their customers rather than cheat them out of a few hundred dollars and loose their business.