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Report: #237379

Complaint Review: Sam's Club - Bentonville Arkansas

  • Submitted:
  • Updated:
  • Reported By: Chambersburg Pennsylvania
  • Author Confirmed What's this?
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  • Sam's Club 608 Southwest 8th Street Bentonville, Arkansas U.S.A.

Sam's Club Failed to fix defective TV equipment Bentonville Arkansas

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Purchased a Vizio L30 TV from Sam's for $1,298.00. Remote control quit working. Sam's "repaired" it (said poorly soldered connections), lasted 2 months and quit again. Sam's has promised 6 times to repair it again but never does. Wrote letter to Sam's in January - they don't bother to reply!!!

Purchased a new remote control from Radio Shack but need the proper code to program it. Vizio CANNOT come up with the code that will work with their TV.

So, I'm stuck with a $1300 TV that you have to get up and press a little button every time you want to change the volume or channel - just try going from channel 2 to channel 75 ( 73 presses of the channel button).
Don't buy a Vizio TV and don't buy any TV from Sam's Club.

Robert
Chambersburg, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 02/28/2007 11:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sams-club/bentonville-arkansas-72716/sams-club-failed-to-fix-defective-tv-equipment-bentonville-arkansas-237379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

consumer suggestion

AUTHOR: Mike - (U.S.A.)

POSTED: Wednesday, January 16, 2008

That's why I always purchase extended warranties with expensive electronic equipment, especially TV's. I would try returning the remote to Vizio's consumer department and asking for a replacement. At this point you should deal directly with the manufacturer, not Sam's Club. It sounds like it could be a defective remote. Manufacturer's warranties often cover such defects.

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