• Report: #948435
Complaint Review:

Sams Club

  • Submitted: Sat, September 29, 2012
  • Updated: Sat, September 29, 2012

  • Reported By: wyomingzephyr — Alcova Wyoming United States of America
Sams Club
Casper, Wyoming United States of America

Sams Club Lap top Warranty Ripoff Casper, Wyoming

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I purchased two high end computers from Sam's Club a few years ago and at that time spent 500 dollars on extended warranties.  One of the units developed a screen flicker.  I called the warranty number and was given instructions to send it in.  Within 7 to 10 days I would receive a repaired unit or a replacement.  At 14 days I began calling the numbers I had and was told there was no record of the computer.  I called the warranty company and they began to investigate.  I was given a shop repair number and was told that the computer could not be repaired because the screen problem was common and that I needed to speak with HP. A couple of days later the computer arrived with a piece of paper that stated the unit had water damage/abuse/wear and tear.  I spoke with HP tech support and we did diagnostics over the phone without any improvement to the screen.  They stated that was all they could do.  I then began speaking with the repair shop and got several excuses why it could not be fixed.  I'm not certain that it was even looked at.  After checking the internet I see that this type of warranty scam is very common.  I'm surprised that these companies get away with it.  I will never purchase an extended warranty again as this isn't the only experience I've had with a warranty that proved useless.  Extended Warranties are a total waste of cash.

This report was posted on Ripoff Report on 09/29/2012 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sams-club/casper-wyoming-82604/sams-club-lap-top-warranty-ripoff-casper-wyoming-948435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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