Sam's special offers Billed as shes got to have it Internet

 I placed an order on January 2. Payment via PayPal was deducted from my account on January 4. Payment in the amount of 44.90 went to "She's got to have it" on January 4. Questioned the whereabouts of my product last week and got this response; Jeff (Sams Special Offers) Jan 29, 17:18 WET Hello, Thank you for your e-mail. We understand your concern. Your order has already been forwarded to our dispatch team for shipment. However, we are still waiting for the tracking number. Rest assured you'll be notified via e-mail once it's available. As your order confirmation e-mail states, please allow 3-4 weeks for delivery as it is our most popular product. Thank you for your continued patience. We wish you an awesome week! Kind regards, Jeff --- I emailed again yesterday informing them that 4 weeks have elapsed and got this; We would like to apologise for the delay. Due to an increment of orders over the holiday season, the expected time of delivery can be extended and we cannot give the estimated delivery period at the moment. Please bear with us. Rest assured your order will be delivered. Thank you for your consideration and patience. Regards, Jeff Apparently they are not ready to be shipped at all.