Report: #1175360

Complaint Review: Sam's Tailor

  • Submitted: Mon, September 08, 2014
  • Updated: Mon, September 08, 2014
  • Reported By: Mike Thompson — Los Angles California
  • Sam's Tailor
    90-94C Nathan Rd
    Nationwide
    Hong Kong

Sam's Tailor Complete Ripoff, Avoid at all costs Hong Kong Nationwide

*UPDATE Employee: Some Perspective

Show customers why they should trust your business over your competitors...

I have a few items made at Sam's Tailor and then sent to me in California.  The clothes (if you could even call them that) were so poor in quality that I am unable to wear them.  The company wants me to waste money to send them back to Hong Kong which will cost a lot of money.  I took the suit and the sportscoat to a local tailor who told me that they would be unable to do anything for me because of how poorly the clothes were made and the cheap quality of the material.  Please don't be fooled by the website of famous people having been there.  They either make differen quality clothes for famous people, are lying about famous people shopping there or their quality has don't downhill since the owner died.  You should avoid this place at all costs. For a little more money you can find real tailors in Hong Kong that you can trust.

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This report was posted on Ripoff Report on 09/08/2014 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sams-tailor/nationwide/sams-tailor-complete-ripoff-avoid-at-all-costs-hong-kong-nationwide-1175360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Some Perspective

AUTHOR: Daniel - (India)

Firstly it is very easy to see how many satisfied customers we have by looking at Tripadvisor: 

tripadvisor.co.uk/Attraction_Review-g294217-d2482891-Reviews-Sam_s_Tailor-Hong_Kong.html

You only need to visit our website to see that the famous people are real: http://samstailor.com

That being said, we are sorry to hear that you had a negative experience. We do not have your order number, so cannot verify what has been said here, but we do not wish a negative tailoring experience on anybody. 

It is our standard policy to offer free alterations wherever problems occurr, but we cannot always offer free shipping in every case, it becomes prohibitive cost-wise to do so for every problem that arises. 

We generally find that going ot another Tailor to get corrections made does not work out, which is why we recommend that we do corrections and alterations ourselves. 

We are sorry to hear you feel that your experience has fallen short, please do contact us via our website contact form, so that we can explore reasonable steps to sort this out for you. 

Warm regards

Sam's Tailor

 

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