Report: #464556

Complaint Review: Samsung Electronics Canada Inc. - Mississauga Ontario

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Submitted: Wed, June 24, 2009
Updated: Wed, June 24, 2009
Reported By: — London Ontario

Author Confirmed

Why?

Samsung Electronics Canada Inc. www.samsung.com/ca Mississauga, Ontario Canada

Phone: 905-542-3535
Web:
Category: TVs & VCRs

Samsung Electronics Canada Inc. Samsung does not stand by their products Mississauga Ontario Canada

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We purchased a Samsung LN40A550 and were quite pleased with the design and picture quality. Eight days after the warranty expired, the tv died. No picture, no sound, and it would not power off unless unplugged. Samsung customer service and the floor management in the call centre took a very "too bad - sucks to be you" attitude. Extremely disappointing. Even in the suffering auto industry I know they have some measure of goodwill after warranties expire. Where my husband works it is 20,000 kms "or so". At Samsung there is NO goodwill. The customer service rep actually sounded gleefull as she told us about the poor guy who called before us and had a problem only TWO days past warranty.

Samsung does not stand by their products and does not care about customer retention, even when given the opportunity to do so.

Samsung anything? Never again! Tell your friends.. I'm telling mine!

Trish
London, Ontario
Canada

This report was posted on Ripoff Report on 06/24/2009 12:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung-electronics-canada-inc/mississauga-ontario-l5n-6r3/samsung-electronics-canada-inc-samsung-does-not-stand-by-their-products-mississauga-ontar-464556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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