• Report: #731663
Complaint Review:

Samsung Electronics

  • Submitted: Sat, May 21, 2011
  • Updated: Sat, May 21, 2011

  • Reported By: Ty — Boca Raton Florida United States of America
Samsung Electronics
Internet United States of America

Samsung Electronics Customer Support Nightmare. Lied to this consumer about sending out a simple flashdrive now for over 6 months. Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

The product itself may have a good brand name and its reputaTion for building good TV's seem unprecedented in the industry however; the customer support side of things is a completely different story. Dealing with Samsung customer service is a living nightmare. They are totally incompetant. I first contacted them via phone in August to report that my Blue Ray DVD player freezes when playing any animated feature movie. They sent out a disk which the player rejected. I called again and we tried to download the drivers which didn't work. In the months that followed they promised to send out a pre-loaded flashdrive but instead sent out 6 more CD's each one worthless since non have worked in the device. Subsequently, I reached out to them over 20 times via phone in the months that followed and each call is robotically handled in the exact same trivial manner, reading from a script. They refuse to connect me with a supervisor and placed me on very long holds only to come back on the phone promising to rush out the part which never comes. BOTTON LINE: SH*TTY CUSTOMER SERVICE=NO MORE PURCHASES!!


This report was posted on Ripoff Report on 05/21/2011 03:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/samsung-electronics/internet/samsung-electronics-customer-support-nightmare-lied-to-this-consumer-about-sending-out-a-731663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Samsung Electronics

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?