Report: #442093

Complaint Review: Samsung Mobile

  • Submitted: Wed, April 08, 2009
  • Updated: Wed, April 08, 2009
  • Reported By: Boonton New Jersey
  • Samsung Mobile

Samsung Mobile Samsung Mobile Fails To Honor It's Warranty Plano Texas

Show customers why they should trust your business over your competitors...

Here I am disappointed and upset by Samsung company customer service.

I bought Samsung cell phone (model SGH-t329 Series) last July. In March this year the phone set was not working without any particular reason (I never dropped, or abuse anything like that) . Since it is still under their Standard Limited Warrenty (one-year) shown in the manual. So I called customer service(1-888-987-4357) for repair (ticket number 4003293898-A03) and sent back the phone according to their instructions.

Today I got an email from the company telling me that my request was rejected. The reason is that the LED of the unit was bad and not covered by the warranty. If I want to repair they will charge me for 87.68 which is more expensive than I bought the phone last year at 68.99. Then I checked the contents of the warranty in the manual and explained the fact that it didn't mention anything like what customer service person told me.

Unfortunately the customer service won't accept my explanations at all. I think it is redicurious and not fair to deal issue with customers like that. I firmly believe warranty is warranty and the company should keep up with their warranty. I hope you can help me out for the problem. Thanks a lot.

Unhappy customer : Charles
Boonton NJ 07005
Tel : (((ROR redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Boonton, New Jersey
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/08/2009 08:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.