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Report: #1371183

Complaint Review: Samsung Protection Plus - Wayne Pennsylvania

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  • Reported By: Frustrated — Mandeville Louisiana USA
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  • Samsung Protection Plus 676 E Swedesford, Ste 300 Wayne, Pennsylvania USA

Samsung Protection Plus Worthless protection plan Wayne Pennsylvania

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I received a Samsung Galaxy S7 for a gift last year.  Due to the value of the gift, I immediately insured it.  My previous cell phones had been purchased from Walmart along with their protection plan.  In all of the years dealing with Walmart, I never once had an issue.  I attempted to research various protection plans and decided on Samsung Protection Plus.  This was the biggest mistake of my life.  Within the last few days I have spoken with approximately 10 representatives.  When I would ask to speak with a manager, I would be transferred to various other people.

Long story short, I explained to the representative that I did not want a refurbished phone.  She explained that she would make a note for the warehouse prior to taking my deductible.  Guess what I received...a refurbished phone with no sim card key.  I was advised a sim card key is an accessory.  The last representative James ID# 3370001 advised he would reimburse my deductible, however, I could not make another claim.  His is the problem.  The refurbished phone is warrantied for 90 days instead of the 2 year warranty I paid for.  I thought I was getting a reputable policy with a reputable company, however, not true.  Do not use this company.  My first and last Samsung phone.

This report was posted on Ripoff Report on 05/03/2017 07:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung-protection-plus/wayne-pennsylvania-19087/samsung-protection-plus-worthless-protection-plan-wayne-pennsylvania-1371183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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