Samsung repair center rsi Plano Texas

 We had an Samsung S7 that had trouble charging with charging port. It was charging fine with the Samsung round wireless charge. We sent phone because it warped and got hot while charging with cord. This phone was taken to the Samsung center in Best Buy peoria , il. They said i can only write the first ticket up and you will have to send to Samsung repair center RSI. This phone worked. When they sent it back it was taped together and didnt turn on. They basically took the phone apart and sent back broken. We called they send it back so we did . The second time they send it back taped, broken screen and said they cant repair it. We sent them a working phone they send back my phone broken. I can't get anyone to help. The one supervisor told me well we only try to fix them we arent responsible for broken phones. She said if it breaks taking it apart its not their problem. I said lady who would send you guys phones to break and make worse. Wow this company is a joke and Samsung shouldn't put their name with this company. This makes Samsung look very bad. They have so many reviews